What you’ll be doing...

You’ll join the team responsible for supporting the nation’s largest, most reliable network. As an EMS Change Control Senior Engineer, you’ll join the team responsible for carrying out standard change requests for our entire managed customer base and for our entire managed services products portfolio. You will be responsible for the handling and management of the change request queue and for the timely implementation of all Standard Change Requests with the constant aim of achieving best in class service levels in terms of quality of delivery, communication and overall customer support and customer satisfaction.

You’ll also take proactive steps to improve our processes, coach team members, and help our customers understand the benefits of our many automation tools. Your role will be critical to ensure we’re able to exceed customer expectations and keep improving every day.


  • Handling all aspects of customer Change Requests including customer communication, scheduling, follow up, implementation and closure of all assigned requests.
  • Enlisting other repair organizations or escalating, when necessary, to resolve problems.
  • Documenting and tracking requests, and keeping customers updated regarding the status of their requests.
  • Managing the requests, mailbox and call queues.
  • Continuously maintaining and developing your skills and competencies through your personal development plan.

What we’re looking for...

You enjoy the process of reviewing, analyzing and understanding customer network change requests and translating them into working network equipment configurations. You like working as part of a small dynamic team of technical experts but you are also capable of working on your own assignments with very high focus and attention to details. You are very customer focused, well organized and you have superior written and verbal communication skills.

You’ll need to have:

  • Bachelor’s degree or relevant work experience.

  • Experience in a network engineering roles

  • Fluency in English (verbal and written).

Even better if you have:

  • A degree.

  • Four or more years of relevant work experience.

  • Advanced understanding of network protocols and troubleshooting methodology.

  • Experience performing WAN or LAN administration on 200 or more network devices.

  • Industry certifications in CCNA, CCNP, JNCIA, JNCIP, or ITIL v3.

  • Experience in a client-facing role.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.