What you’ll be doing...

As theBusiness Operations Senior Manager, you will manage the Center of Excellence operations team supporting theProcess Excellence and Innovation (PE&I) organization in its capability building and business results delivery. You will partner with other areas of the business, such as communications, and IT to be sure that all resources are ready when needed. Project and financial management expertise will be required so that the best outcomes can be delivered for the business and in turn, to our customers. You will drive and oversee PE&I operations for the adoption of Agile, Design Thinking, and Lean Six Sigma across the enterprise with goals to improve business outcomes while creating a highly collaborative, learning organization.

  • Leading a team of Managers and Analysts responsible for managing all aspects of teaching PE&I curriculum.
  • Leading a team responsible for tracking key outcomes; including financials, training delivery and training related statistics.
  • Managing all sources for project referrals identified by the team.
  • Partnering with others to ensure implementation of Shibumi and oversee other key systems.
  • Defining and ensuring quality standards for project completion and for various certifications and badging in Agile, Design Thinking, and Lean Six Sigma.
  • Reporting progress and outcomes to various functions and levels.
  • Overseeing training to ensure high quality implementation and positive feedback.
  • Managing the preparation of training materials and other relevant collateral.
  • Managing the assignment and tracking of one-on-one coaching to learners pursuing VLSS certification.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Leadership experience.
  • Project management experience.
  • Willingness to travel.

Even better if you have:

  • A master’s degree.
  • Knowledge of Design Thinking and Agile concepts, practices and tools, and the capability of articulating the fusion of such practices to drive superior business outcomes.
  • Finance experience.
  • Formulated and implemented strategies within defined time frames.
  • Excellent training and presentation skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.