What you’ll be doing...

You’ll join the team responsible for supporting the nation’s largest, most reliable network. As Senior Network Engineer, you’ll respond to customer problems, ensuring that they are resolved quickly and efficiently. You’ll also take proactive steps to improve our processes, coach team members, and help our customers understand the benefits of our many automation tools. Your role will be critical to ensure we’re able to exceed customer expectations and keep improving every day.

  • Handling customer issues based on assigned tickets.

  • Enlisting other repair organizations or escalating, when necessary, to resolve problems.

  • Documenting and tracking issues, and keeping customers updated regarding the status of their issues.

  • Managing the ticket bucket and call queues.

  • Monitoring quality through evaluation of tickets and calls.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant work experience.

  • Fluency in English (written and verbal).

  • Experience with networking (e.g., routing, switching, and wireless technologies).

  • Willingness to work in 24x7 environments (including weekends, nights and holidays as necessary).

Even better if you have:

  • A degree.

  • CCNP certification.

  • Experience in service provider or a service desk environment.

  • Knowledge of ITIL methodology.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.