What you’ll be doing...

The Complex Delivery Transition Lead will manage and oversee all Verizon transition activities for a major customer outsourcing program. This position will be responsible for overseeing all O&T/Delivery team commitments and resources worldwide to ensure profitability for VZ is achieved, customer satisfaction is met, and global corporate policies are adhered to. Accountable for the successful execution of the overall program transition activities and responsible for accomplishing specific program objectives including:

  • Oversee all VZB Program activities worldwide and across all Delivery organizations in terms of tactical decisions, day-to-day management, planning, senior escalations and reporting.

  • Assist all Tower owners and functional managers with input, context, prioritization and execution of Program activities in all operating region.

  • Oversee all TPV support globally, requirements, costs, deliverables and contract performance related to the Program.

  • Act as senior, POC to the Customer for all Program delivery matters.

  • Regular and proactive customer communications to ensure all customer concerns are addressed readily.

  • Assist Sales Management with all senior level escalations, regular performance reviews, reporting and relationship management Transition and Transformation (T&T) and Operational Management.

  • Oversee all transition and transformation planning, execution, reporting and related escalation management for LAN, WAN, and Firewall complexes, IT infrastructure management (hosting, applications support, other) as anticipated in the customer contract.

  • Participate in the development and sign-off of all transition and transformation plans.

  • Assist Operations with input, planning, prioritization and execution and management of Operational activities in the Region Program and P&L Management.

  • Define and manage program activities to meet VZ goals for financial performance.

  • Develop and manage deliverables to plan.

  • Participate and oversee that all relevant governance meetings are held within contract framework.

  • Maintain and publish status for all projects in progress.

  • Ensure and oversee that Customer billing is properly created and sent in a timely manner as applicable.

What we’re looking for...

You’ll need to have:

  • Experience as a Project Manager with a proven track record and experience with deploying and delivering complex solutions.
  • A Bachelor's degree in Electrical Engineering, Computer Science, other technical focus or relevant work experience.
  • Fluency in English and Finnish.
  • Willingness to travel.
  • Valid driver's license.

Even better if you have:

  • A Degree - Bachelor of Science Degree in Electrical Engineering, Computer Sciences; or other technical focus or equivalent work experience.
  • ITIL / PRINCE 2 /PMP or similar project management certification.
  • Experience in fostering relationships, negotiating and presenting to both internal & external senior stakeholders - C-Level within enterprise client customers.
  • Experience with deploying and delivering complex solutions.
  • Familiarity with Customer Premise Equipment (CPE) and network elements.
  • Experience in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications.
  • Experience in managing and negotiating with senior level internal and external stakeholders.
  • Experience with completed multiple, complex technical projects.
  • International project management experience.
  • Experience with outsourced Telecommunication/IT environments.
  • Fluency in other languages particularly Swedish would be beneficial.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.