What you’ll be doing...

Verizon Connect is guiding a connected world on-the-go by automating, optimizing, and revolutionizing the way people, vehicles, and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation, and connected data to work for customers and help them be safer, more efficient, and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions.

As a SAAS leader, we know our talent is the most important component to our success. We hire top talent and empower them to do their best work. As a division of Verizon, we combine the fun and excitement of a startup environment with the resources, operational excellence, and brand recognition of an established tech giant.

As a Customer Training Manager, you’ll be responsible for leading a team that provides training and education services across our REVEAL and Fleet (ENT) Fleet Management customers plus new and existing customers, with a strong focus on customer satisfaction.

  • Create and execute On-Demand digital training strategy
  • Design and oversee training programs to ensure the very best customer onboarding.
  • Manage a team of people to ensure high performance at all times.
  • Develop training modules to be sold into the existing base for additional revenue generation.
  • Work with new Business and Customer success to identify additional training revenue opportunities within existing business and new business.
  • Establish a budget and go-to-market strategy for new training revenue.
  • Work with Global Customer Success to ensure that we are exceeding training KPI’s at all times.
  • Provide the initial and ongoing customer training and education programs to all Verizon Connect customers across all products and services.
  • Prepare and scheduling virtual training sessions.
  • Serve as a subject matter expert (SME).
  • Document training tasks and communication in Salesforce CRM.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Customer service experience.
  • Experience in creating digital and/or on-demand training content.
  • Experience with software training.
  • Experience with and knowledge of Microsoft Office products (e.g., Word, Outlook, Excel).
  • Team management experience.
  • Willingness to travel up to 25% (i.e., instances where the client requests onsite training).

Even better if you have:

  • A degree.
  • Excellent verbal and written communications skills, including the ability to communicate complex concepts across various levels, both internally and externally.
  • Experience and knowledge of CRM and ERP systems (e.g., Salesforce, Netsuite, SAP).
  • Exceptional planning and organization skills.

Keyword: VZConnect

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.