What you’ll be doing...

As a Digital Product Manager, you will be the face of the My Verizon and My FiOS applications within Verizon for an assigned category. This will require driving the App strategy, alignment of work and execution of our consumer apps roadmap for Sales, Service or Support in partnership with leaders from across the business in multiple channels. You will lead a cross-functional team that conceives, defines, designs, develops, tests, and launches rich and compelling App experiences that are contextually-relevant, exceedingly-useful, and engaging.

In this highly visible role, you will be the App Category Owner, working with your peers and senior management to influence, guide and grow an exciting product line that enables our channel partners to achieve their goals while balancing the experience and our Omni KPIs.

You will enable customers with the best tool to engage, transact and get support from Verizon by overseeing a category of the experience. Working with partners from across Omni and our channels to connect the journey.

You will oversee products in all stages of the product life cycle. You will leverage customer data to measure and enhance our products, and you will help develop new ideas based on your contact with our stakeholders, customers and prospects as well as your experience with technology solutions for enterprise customers. You will answer the question, “Should we?” as it relates to features that are being positioned for delivery through the intake process.

Communication will be critical, you will be a champion of our consumer applications across multiple lines of business, balancing your time spent promoting our apps with the teams that support the field, teams that develop product, as well as those teams that are working each day to evolve the application.

  • Drive product prioritization and detailed product definition for a defined category; Sales, Service or Support.
  • Provide effective written and verbal updates on the product roadmap and key projects to senior leadership and stakeholders. Incl. updates at staff meetings, dept. all hand meetings, Agile ceremonies (workshare) and other field engagement meetings.
  • Develop a customer first app strategy and roadmap to accelerate and evolve our consumer apps into best in class user experiences.
  • Prioritize deliverables among competing opportunities, balancing consumer needs with business, organizational and product priorities, and the ability to clearly articulate rationale behind decisions (from bugs to net new experiences).
  • Partner with an assigned program manager to maintain updated category assets including; roadmap, key milestones as well as monthly review meeting materials (release notes, performance, health of the category, etc.)
  • Partner with Omni Platform Enablement team, ensuring App first approach is cared for in the Northstar Architecture.
  • Partner with channel teams including Care and Retail to ensure the app moves to the center of interactions within those channels.
  • Partner with retail operations where/ when appropriate to bring to life an app experience for customers visiting our indirect partner locations incl. Local agents & National Retailers.
  • Drive partnership with Customer Insights and UX Research to understand our customers and their needs to create personas, prototype products, and test ideas with existing and new customers.

What we’re looking for...

An agile Product Mindset - You know that every great idea is built on possibilities and assumptions and that the journey is about proving them each step of the way. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate ensuring the customer is represented at all stages. Creative problem solver who lives at the intersection of Human, Business and Technology dimensions. Deep fluency and experience in at least two dimensions and understanding of the third. Collaborator at heart with a strong belief that it takes multiple teams, multiple points of feedback and varying perspectives to develop the right strategy

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of experience in consumer facing digital products where you worked on a full spectrum of experiences including discovery, strategy, and delivery of features to market.
  • Willingness to travel up to 25%.

Even better if you have:

  • Compelling and effective at communicating with and presenting to executive management.
  • Ability to work in a fast-paced and ever-changing environment.
  • Ability to be analytically-minded and a strategic thinker.
  • Ability to put team before self and are energetically collaborative.
  • Experience with the following: G-Suite, Jira, Invision, Sketch and other collaboration tools.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.