What you’ll be doing...

This opportunity is for Military personnel who are current participants of Hiring Our Heroes Corporate Fellowship Program Cohort 3-2020.

In this role, you will be responsible for gathering & analyzing customer complaint data to deliver actionable insights to C-level leaders. You will have the unique opportunity to work with both Consumer & Business organizations.

The successful candidate will display a blend of skills including technical, qualitative and quantitative analytical skills, business acumen, deductive reasoning, communication, and operational skills.

This incumbent's responsibilities will include but are not limited to the following:

  • Oversee key projects to understand customer pain points, compile & relay findings to leadership in concise a storyboard format.

  • Partner with relevant departments to identify remediation actions & solutions

  • Play a key role in compiling the monthly customer experience deck by selecting deep dive topics, identify root causes of complaints & make recommendations to improve customer experience

  • Assist leaders with preparing materials for leadership presentations.

  • Showcase opportunities and pain points through deep-dive analysis with supporting data

  • Take lead & provide timely support to ad-hoc requests

  • Leverage text analytics, speech, social media, and cross channel analytics to better understand the root cause of complaints.

What we’re looking for...

You believe that solid data should be behind every important decision. You are a numbers person but you also have a strategic mindset. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable programs based on what you learn from the data.

You’ll need to have:

  • Must be a current participant of Hiring our Heroes Corporate Fellowship Program Cohort 3-2020.

  • Bachelor’s degree or three or more years of relevant work experience.

  • Two or more years of experience in data analytics.

  • Strong Microsoft Excel & Powerpoint skills.

Even better if you have:

  • Degree in quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering.

  • Training and certification in relevant disciplines such as Lean Six Sigma or Project Management.

  • A proven track record in delivering meaningful insights to big organizations.

  • Understanding of statistical/data mining concepts and techniques.

  • Experience working collaboratively with a variety of stakeholders.

  • Experience gathering, organizing and analyzing large amounts of information.

  • Ability to work, problem solve, and lead independently.

  • Demonstrated excellent written and verbal communication skills

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.