What you’ll be doing...

As a User Experience (UX) Research Manager, you will be a core member of the experience team, tightly partnered with B2B Experience Designers and Managers to focus on one particular segment of the Customer Journey. You will be accountable to conducting the appropriate insights work to reveal customer needs and expectations from defining new experiences to delivering a solution that satisfies and delights our business customers. Other responsibilities include:


  • Uncovering experience insights on work streams.
  • Leading insight activities (e.g., front-end experience creation, design refinement in-person and remotely, A/B testing).
  • Integrating secondary data and input into the insights process.
  • Developing the screening criteria, discussion guide, and activities for each stage of insight.
  • Moderating sessions.
  • Formulating insights and story-telling.
  • Uncovering unexpected insights that drive new experiences as well as the little ‘i’ insights that inform their development.
  • Presenting these insights in a compelling way to help stakeholders understand business customer needs and how those needs impact solutions.
  • Presenting insights to senior leaders as appropriate.
  • Escalating on-going needs and issues to the Director of UX Research.
  • Managing recruiting and facilities firms, as well as remote testing panels and partners.
  • Managing the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with user experience insights.
  • Experience managing the recruitment process with vendors and managing the day-to-day quality of the lab.
  • Experience with secondary data, trends, and learning's.
  • Experience moderating and planning ethnographies, one-on-one’s, panels and remote testing environments.
  • Experience creating discussion guides.
  • Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
  • Experience working in an Agile environment.
  • Willingness to travel.

Even better if you have:

  • A Degree.
  • Master's Degreeor PHD in the study of user experience, design, research or related fields; for example Design, Information Architecture, Human Factors/HCI, Psychology, Cognitive Sciences or alternative equivalent project/portfolio experience.
  • Familiarity with B2B or business-facing research.
  • Experience developing screening criteria to identify the right business segment respondents (ITDM, BDM etc.).
  • Experience defining and planning the approach and methodologies in context of project scope and timeline.
  • Experience providing insights to inform digital engagement (e.g., website, apps, api’s).
  • Ability to ensure the right technology and tools are in-place to provide a positive lab experience for business customer participants and viewers.
  • Knowledge and experience working with data science, analytics, and market research groups on quantitative evaluations.
  • Experience bringing insights to life through a narrative that clarifies the needs and desires of customers and how those insights can be integrated into the designed experience.
  • Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management and Business Partners.
  • Experience working in the early stages of group formation.
  • Partner, vendor, and resource management experience.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.