What you’ll be doing...

Continuous improvement is what we are all about and you will play a significant role in developing strategies that will make us better. For us to succeed in our highly competitive industry, it’s important that we turn our bills into revenue. As a subject matter expert, you’ll be using data to drive our collection processes and systems in order to improve the customer experience, reduce our debt, and protect our assets.

  • Analysing current and future initiatives and trending to make smart decisions on improving our collection processes, reducing bad debt and churn, while also improving the customer experience.

  • Providing strategic recommendations on complex processes or issues that contribute to improving operational metrics.

  • Partnering with internal partners to develop requirements for new processes and initiatives in support of organizational self-service strategies.

What we’re looking for...

You’re customer focused and enjoy looking at issues through a consumer’s lens. Highly organized, you manage projects on time and on budget. You’re a great teammate and understand the importance of providing regular status updates to all partners. Since you’re highly analytical, you constantly come up with operational improvements and are motivated by the impact you have on the business. You thrive in an environment where you are managing multiple projects in a fast-paced, changing environment.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Experience with creating complex queries, data mining, SQL, and Tableau.

Even better if you have:

  • Experience working in a collection support call center.

  • Strong analytical skills with the ability to review results and evaluate the impact of initiatives.

  • Knowledge of call center systems.

  • Degree in Accounting, Finance or Economics.

  • Experience creating executive-level reporting.

  • Experience working with financial, accounting and collection support systems.

  • Experience of electronic customer self-serve support applications.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.