What you’ll be doing...

We are adding a Business Analyst who will work on a portfolio of innovative projects to enable digital operational excellence in Verizon Business Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. You will gather and analyze data from a global customer operations environment to help transform data into actionable intelligence.

You will analyze business operations and processes, identify business needs and opportunities and will draw up plans to make strategic use of the available opportunities. You will interact with various IT professionals, business stakeholders, system architects and subject matter experts to help produce actionable results.

  • Gather, analyze and interpret data for specific business requirements.
  • Identify specific business opportunities.
  • Interface with Development Teams and Business to ensure that requirements are accurately defined and actioned.
  • Assist with Use Case Development.
  • Interact with stakeholders to support and progress projects.
  • Assist with project management for selected projects.
  • Coordinate with departmental teams to produce actionable outcomes.
  • Test business processes and recommend improvements.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four years of experience.
  • Four or more years of relevant work experience as a Business Analyst or in related field.
  • Willingness to travel.

Even better if you have:

  • Technical experience with one or more of the following: Python, Apache Spark, NoSQL/Hadoop, SQL, Data Visualization, Machine Learning, Artificial intelligence and more.
  • Written and verbal communication skills.
  • Demonstrated analytical and conceptual thinking.
  • Strong presentation and reporting skills.
  • Management and organizational skills.
  • Capability of working in a changing environment.

When you join Verizon

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.