What you’ll be doing...

The Ashburn Network Management Center is seeking motivated and driven engineers to support management of Verizon’s Intelligent Edge Network encompassing Unified Transport, NGPON2, Multi-Service Edge, Base Network Controller, IP Routing, and Converged Core technologies. When you join Verizon, You’ll be doing work that matters alongside other talented people, transforming the way people, businesses, and devices connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things, and innovating in areas such as video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures, or numbers, find your future at Verizon!

Join Verizon as we leverage our existing IP Networks with automation and turn of the century infrastructure. We are building opportunities within Verizon for career growth, network growth, technology growth, and the opportunity to impact how we develop the next generation Global Telecommunications Verizon supplies the world! This position seeks intelligent, forward thinking, collaborative-minded, and adaptable network engineers. Come see how you can enhance Verizon and our global customers. We are building and developing onsite training utilizing Verizon’s HR, Vendor support, Tier 2 Technical support, On the Job training, scripting, and automation! It is an exciting time at Verizon. We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, Consumers, and Wireless through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing; and we building the blueprint for what it means to have a truly resilient Edge Network. The iEN Team is dedicated to evolving Operations to meet the demands of running the Network of the tomorrow.

  • Proactive network monitoring, following established procedures when responding to network alarms and events.
  • Trouble Ticket management, Outage/LOD notification management, processing escalations.
  • Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices.
  • Perform triage, fault isolation, and remediation of network events.
  • Work with external and internal Verizon organizations coordinating and troubleshooting network events.
  • Willingness to work all shifts, enhance automation through scripting and RPA (bots), and improve how the team functions for increased efficiency.
  • Providing timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of relevant work experience.
  • Three or more years of relevant work experience.

Even better if you have:

  • A degree in Computer Science, Engineering, Etc.
  • Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
  • Knowledge with TCP/IP.
  • Python (or equivalent) scripting.
  • Experience driving automation initiatives and process improvements.
  • Three or more years of Network Operations work experience.
  • A degree, preferably in Telecommunications, Electronics, Analytics and three or more years of job-related experience, or equivalent combination of education and experience.
  • A comprehensive knowledge of IP telecommunication equipment and technologies (Cisco, Juniper, Adtran, Calix) and processes and systems as well as department of company policies and procedures.
  • Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) and familiarity with concepts associated to cloud computing and virtualization.
  • Willingness to travel.

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.