What you’ll be doing...

This Consultant of Marketing Operations will support social media engagement for the VCG Customer Service organization. You will be responsible for ensuring that content is accurate and uploaded in a timely manner. You will work closely with various stakeholders to review the social editorial calendar, including sharing assets, communicating updates, and soliciting feedback from business partners. You will also support social strategy for various engagement programs and internal marketing campaigns. This role will be tasked with publishing exciting content that will educate, engage and motivate our employees while showing we are a best in class customer service organization.

  • Executing deliverables to support an organizational strategy for internal social media platforms.

  • Leading an exciting and consistent experience that is aligned with our brand identity.

  • Actively managing and maintaining a social editorial calendar, and communicating updates to key stakeholders and business partners.

  • Developing engaging content and creating educational reinforcement tactics of key business priorities through social platforms.

  • Educating and guiding the VCG CS executive team with their social media presence by creating the executive social strategy and ensuring they have content available to help manage their Instagram, LinkedIn and Twitter accounts.

  • Developing engaging, relevant and exclusive content for the Consumer Customer Service organization, including our domestic and international partner channels.

  • Staying up to date with industry trends to implement new and innovative ways to engage our workforce with effective communications and educational reinforcement tools.

  • Reinforcing learning by utilizing the Digital Ecosystem which includes email, video, employee dashboards, etc.

  • Partnering with Go to Channel operations and field market teams to build relevant and necessary content and prioritizing based on business, employee and customer needs.

Please note this position is part of the Customer Service WFH Model. The following states have been approved as a Work from Home state. AL, AR, AZ, FL, GA, IL, MN, NC, NM, OH, SC, TN, and TX.

What we’re looking for...

You thrive in a fast-paced dynamic environment where different challenges pop up all the time. You understand the impact that every interaction has on an organization’s ability to build customer loyalty and enjoy motivating those around you to achieve great results. Responding to the needs and preferences of others, you flex your style and approach to build rapport with a diverse range of people. You have experience juggling many projects at once, as part of a large organization. Also, you have employee engagement, and communications experience with many different work groups.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Two or more years of social media experience (Instagram, LinkedIn, Twitter, Facebook).

  • Two or more years direct experience with social media for business.

  • Willingness to travel up to 25%.

Even better if you have:

  • A degree in Marketing, Communications or Journalism.

  • Exceptional skills in G Suite, including Slides, Sheets, Docs, etc.

  • Ability to publish content on nights/weekends.

  • Proven ability to create effective short and long-term strategies.

  • One or more years of customer service, operations or call center experience.

  • Proven ability to lead multi-functional program/project teams.

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

Moving the world forward together

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