Associate Digital Product Owner - CX
- Cary, NC, United States
- Full-Time Marketing
- Job # 552755
- Date posted - 2021-03-02
When you join Verizon
Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
Diversity and Inclusion at Verizon
At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
What you’ll be doing...
As an Associate Digital Product Owner - CX your goal is to own and drive the customer and digital experience of our customers on our business self-service portal, Verizon Enterprise Center (VEC). You’ll conduct user and market research, understand the customer needs, define product and customer requirements, build a robust roadmap, ideate iteratively, and deliver outcomes that drive adoption and usage of VEC. Your aim is to understand and balance the needs of the business and the digital audience. You will analyze business operations and processes, identify business needs and opportunities and will draw up plans to make strategic use of the available opportunities. You will interact with various IT professionals, business stakeholders, system architects and subject matter experts to help produce actionable results. You hold the firm belief that different perspectives create the best solutions and groundbreaking new designs. As a member of the VEC team, you will be responsible for charting down customer journeys across various transactions and identify process gaps, opportunities, as well as KPIs to measure success. You understand and balance both the user and the business perspective.
What we’re looking for...
You'll need to have:
Even Better if you have:
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
Our credo is at the core of the
V team culture.