What you’ll be doing...

A combination of data engineering, business intelligence, and technology enablement - in this role you will maintain and enhance the various processes involved in obtaining, transforming, and analyzing data, critical for enabling the Marketing & Customer Experience Effectiveness (CXE) teams. In particular, you will work closely with the CXE team, internal partners, and external vendors to optimize analytical infrastructure and overhaul various processes that (directly or indirectly) support customer experience return-on-investment (CX ROI) models. This role is both “hands-on” and strategic in nature, requiring the ability to grasp & shape highly complex subject matter as well as the ability to drive organizational change through individual leadership and a willingness to teach & innovate.

  • Managing data sourcing & data quality in support of CXE.
  • Taking an active role in survey data management & governance - automating survey targeting, collection and evaluation to improve process efficiency.
  • Formalizing a linkage between survey data and internal data, enriching the current CXE datamart by incorporating data from a variety of enterprise platforms (e.g. Teradata, Vgrid, Pega Systems).
  • Evaluating and implementing various data QA mechanisms to ensure a consistent & reliable BI data environment.
  • Developing infrastructure to support predictive modeling.
  • Partnering with CXE statisticians to refine existing CX ROI models & ML algorithms.
  • Liaising with business partners to stand-up a CX project database for simulating CX outcomes.
  • Enhancing Verizon’s existing quality experience scores with a variety of statistical process control techniques - in partnership with CXE statisticians and academic stakeholders.
  • Contributing to a number of customer segmentation, clustering, and other advanced analytic workstreams.
  • Improving analytical infrastructure supporting the Marketing Effectiveness team.
  • Stabilizing, containerizing, and operationalizing various ETL and analytics scripts.
  • Identifying process gaps and proposing solutions to modernize analytical & data infrastructure.
  • Proposing and executing a technical roadmap for the Marketing Effectiveness team and ensuring timely delivery of solutions.
  • Aligning technology roadmap with broader organizational efforts to centralize data, analytics, and ML architecture across Verizon (e.g. Chief Data Officer Organization, Business Analytics Center of Excellence, etc).

What we’re looking for...

You'll need to have:

  • Bachelor degree in a quantitative field or four or more years of work experience.
  • Sixor more years of relevant work experience.
  • Experiencein SQL, Python, SAS, and R.
  • Experience managing technology initiatives in an enterprise environment.
  • Machine learning development/propensity modeling hands-on experience.
  • Experience leading and driving BI initiatives.

Even better if you have:

  • Experience working within Verizon systems and with Verizon’s operational & survey data.
  • Experience with virtual environments and containerizing applications (e.g. Conda, Docker, K8s, etc).
  • Experience with Spark/PySpark.
  • Experience with Hadoop clusters and associated stacks (e.g. Kafka, NiFi, Oozie, Hive, Sqoop).
  • Experience with Teradata Tools and Utilities.
  • Experience standing-up custom, enterprise dashboards from scratch (e.g. Nginx + Gunicorn + Dash).
  • Well versed in major MarTech stacks (e.g. Qualtrics, Medallia, Adobe).
  • Advanced degree in a quantitative field (foundation in statistics and/or computer science preferred).
  • Working experience in Telecom and Financial sector.
  • A strong track record of delivering tangible business results against technology roadmaps.
  • Effective communication and stakeholder management.
  • Strong interpersonal & leadership skills.
  • A willingness to be a team player who is also able to roll-up their sleeves and get the job done.

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon,we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.

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