When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The primary responsibility of the Business Intelligence Consultant is to manage sales channel engagement of marketing strategies for the Verizon Business Market Group (BM) associated with loyalty, retention, and growth from within the base. This position will navigate a broad range of retention challenges for multiple BM sales channels and act as conduit between the field and the Marketing Science organization. This position will primarily serve as the liaison between HQ loyalty marketing and the BM wireless sales/field support teams.

  • Seek out new opportunities to develop programs and campaigns based on customer insights and feedback from BM sales leaders.
  • Analyze disconnects, churn trends and market conditions to identify opportunities for accelerated improvements.
  • Help to identify local churn pressures and bring back to HQ to drive broader national treatment strategies.
  • Be an advocate for the broader vision of marketing science and present routinely on senior leadership staff calls.
  • Host field roundtable discussions, anticipate and respond to the needs of our internal customers.
  • Create use cases with a focus on delivering a quality customer experience, protecting our wireless customer base, while generating revenue growth.

What we’re looking for...

We are looking for an innovative leader who is passionate about helping our BM sales channel leaders understand loyalty marketing strategies while balancing the voice of the customer and employee experience through day-to-day management. As the ideal candidate, you are customer focused, results oriented, have a business sales or marketing background, and excellent communication/presentation skills. You have an unmatched passion for our customers – fully wanting to understand their needs and wants and how we can better serve them.

You’ll need to have

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Project management experience.
  • Proficiency in Office and Google suites.
  • Willingness to travel.

Even better if you have

  • A MBA.
  • Fouror more years of experience in the wireless industry. Particularly in marketing, sales, or project management.
  • Experience with SQL
  • Experience with Tableau
  • Professional presentation experience
  • Experience delivering Go To Market or Marketing training materials
  • Proven track record of working successfully across channels and work groups
  • Experience building senior leadership relationships
  • Demonstrated ability to self start projects and collaborate with multiple stakeholders

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.