When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are looking for a Data Analyst who is ready, willing and able to work on a portfolio of innovative projects to enable digital operations excellence in the Verizon Business Group (VBG) with Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. The Data Analyst will be using critical thinking skills to analyze a global network operations environment to transform data into actionable intelligence.

You will take responsibility for collecting data, developing reports, and troubleshooting data issues. You will provide data access and enhance the quality of the overall data structures feeding the data science program. You will transform complex data into easily understood actionable information.Managing master data, including creation, updates, and deletion.

  • Work closely with Data Engineers to ensure data quality and availability for analytical modelling.

  • Provide quality assurance of imported data.

  • Help develop and generate reports and analysis.

  • Explore suitable options and designs for specific analytical solutions.

  • Extract, load, and transform (ELT) based on defined requirements.

  • Identify gaps and implement solutions for data security, quality and automation of processes.

What we’re looking for...

You flourish in a fast-paced environment and can quickly adapt to changing priorities. You have exceptional critical thinking skills and like to uncover solutions. You are flexible, dependable and work well individually and as part of a team.

You'll need to have:

  • Bachelor’s degree or four ormoreyears ofwork experience.

  • Three or more years of relevant work experience.

  • Experience using Oracle or MS SQL in production environments.

  • Basic experience in data engineering, databases and data analytics.

  • Experience with reporting and BI packages e.g. Tableau, QlikView, SAP BO etc.

  • Experience with programming languages like UNIX shell scripting, Python etc. preferred

Even better if you have:

  • A Master’s degree in Computer Science, Engineering, Statistics, IT, or related field.

  • Experience working in a network operations center environment.

  • Experience on Big Data platforms (e.g. Hadoop, Map/Reduce, Spark, HBase, CouchDB, Hive).

  • Critical thinking with strong analytical and problem-solving skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.