When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We take the complexity out of IT solution management and enable our customers to use the right technologies to improve their business. You'll manage the on going Customer project that address the technical and business needs with our security, cloud, and other enterprise solutions. The customer experience will be in your hands, leading the customer with their security journey. The Technical Engagement Leader (TEL) acts as a client-facing conduit between Verizon's technical/delivery teams and client leadership.

The TEL will help the Verizon Operation and Project team liaise with the appropriate Customer stakeholders to gain deep contextual insight into security operations, IT systems, and business imperatives, while leveraging the Suppliers proprietary methods, procedures, and technologies, to substantially help Customer reduce cyber security risks.

  • Representiing Verizon Delivery in front of customers. Engage Management as required for Customer Escalation.
  • Developing credibility and a strong business partner relationship with customers.
  • Supporting and advising on the creation of internal and/or external security documentation, including policies and procedures, training documents, playbooks and operations manuals
  • In collaboration with the Customer Security team, recommendations for proactive management of Monitoring and Analytics solution as well as the development of Playbooks and SOP’s
  • Collaborating with customers and internal partners to understand customer needs and requirements.
  • Applying your knowledge of our enterprise solutions to address customer needs.
  • Overcoming operation obstacles and adjusting as needed to stay on course.
  • Applying project management, best practices and managing communication processes and project reporting to all stakeholders.
  • Along with the Verizon Governance leading, producing service management reports, SLA reports, and associated KPI style reports;
  • Along with the Verizon Governance leading, helping and developing operational metrics to illustrate risk reduction over time. This includes weekly reports and monthly trend reports;

What we’re looking for...

You have consulting and strong communication skills with an ability to successfully drive multiple projects and competing priorities in a complex, fast-paced environment. You are well organized and enjoy working across various business functions and with external partners and vendors to bring just the right resources. You are energized by complexity and the desire to drive change and continuous improvement for customers to impact their entire organization.

You'll need to have:

  • A degree in Information technology or four or more years of relevant work experience (Security services).
  • Knowledge of current security threats and vulnerabilities, how to detect and mitigate them, ability to understand their possible consequences on the customer’s environment.
  • Knowledge of modern network and cloud technologies.
  • Project Management Professional (PMP) certification or ability to acquire within six months.
  • Demonstrate sound written and oral communications skills in Business English and Japanese.

Even better if you have:

  • Managed organization-wide technical implementations. Ideally, security, cloud, communications or large network infrastructure solutions.
  • ITIL v2/3 Foundations Certification.
  • Experience leading various consulting engagements or customer transitions and transformations, including third-party vendors, internal, and customer resources.
  • Your experience in a Manage Services environment alongside Consulting exposure is an added advantage
  • You must have extensive business process analysis skills