When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Manage and oversee a vendor team responsible for Order Management activities for the APAC region. The role is accountable for all operational KPI’s, leadership support, and employee and customer support.

  • Handling customer escalations in the APAC region.
  • Focusing on further organizational and process synergies.
  • Consolidating Order Management teams/processes.
  • Working with Business/Sales leadership to develop and execute strategies to drive profitable revenue growth within the region.
  • Driving a collaborative team environment around the customers and implementations to ensure mutual success for Verizon and clients.
  • Performing operations reviews across the organization to measure performance and drive appropriate structure for required remediation.

What we’re looking for...

You'll need to have,

  • Bachelor’s degree and/or sevenor more years of relevant experience
  • Seven or more related years of proven delivery experience with a successful track record and experience with deploying and delivering complex solutions.
  • Hands-on experience with Telecommunication/IT Outsourcing.
  • Proficiency in customer enablement tools.
  • Advanced skills in Microsoft Office product suite, including PowerPoint, Excel, and Word.

Even better if you have,

  • Masters, MBA, or technical degree.
  • ITIL Foundations v3, Project Management Professional (PMP) Certification
  • ITIL Advanced/Intermediate Certification

Moving the world forward together

Our credo is at the core of the
V team culture.  

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