MoveTheWorldForwardTogether

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Payroll Consultant understands basics of common local country payroll requirements and demonstrates a fundamental understanding of the payroll processing operations and key performance indicators that drive business. Role demonstrates an understanding of the payroll processing tools (ERP, HR and Payroll, and time reporting) and the ability to use these appropriately to perform their tasks supporting New Hires, Terminations, Special Pay, Deductions and Banking.  In addition, this role must demonstrate a basic understanding of generally accepted accounting principles (GAAP) and basic understanding of organizational industry standards specific internal control concepts and principles.

In addition to the responsibilities identified above this position is responsible for supporting and providing internal customer support for the transactions supported as well as general payroll inquiries through various Customer Service channels.. Service Level Objectives are set and monitored with this position. You will manage support of these inquiries in parallel with their other duties.

  • Gathering, deriving and processing inputs to the payroll vendor to support the gross to net calculation.

  • Processing of the payroll data in accordance with the prescribed timetables.

  • Verifying payroll output and review with payroll manager.

  • Preparing and delivering payroll reports within the specified timeframes.

  • Ensuring net payments are made on time.

  • Completing payroll reconciliation.

  • Producing accurate and effective information using simple queries and reporting tools (e.g., minimal table joins and conditional clauses needed).

  • Working to support the team as assigned, enabling the business through technology enhancements.

  • Focusing on implementing standardized and simplified processes.

  • Performing detailed verification, review and preparation of payroll updates as required from vendor interface files, self-service or manual updates.

  • Working closely with the payroll provider(s) and local HR to ensure local compliance practices are being followed and all employment tax, government and local filings are being submitted in a timely manner. This includes all year end activities and BIK reporting.

  • Supporting all customer service channel SLA’s, activities and key contact to ensure regular updates are maintained as it relates to processes, changes and/or announcements to assist in maintaining up-to-date information available to both customers and staff.

  • Identifying the need for special ad hoc queries to assist in completing appropriateness review of fluctuation deviations from standard processing flow or expected results.

  • Supporting activities in support of testing changes impacting transactional processing that are the result of system upgrades, enhancements or changes brought about from policy, processing changes, vendor or legal review.

  • Supporting internal and external audit compliance.

  • Seeking out continuous process efficiencies or improvements.

  • Understanding the end-to-end functional processes as well as how the functional processes integrate with the overall end-to-end payroll processes.

  • Generally working under existing standards and procedures; may require some interpretation.

  • Exercising judgment within defined procedures and practices to determine appropriate action; works on problems of moderate scope where analysis of situations requires a review of identifiable factors.

  • Providing assistance in developing process documentation as well as content for the virtual agent.

  • Ensuring payroll procedures are clearly documented and maintained.

  • Performing employee transactional payment updates within the Payroll system.

  • Providing support to the Payroll Integration team as required relating to project development testing efforts.

  • Identifying and communicating process improvements as identified in the normal performance of daily functional activities .

  • Cooperatively interacting with peers in HR, Benefits, and Benefit vendors to resolve employee questions/issues.

What we’re looking for...

You have excellent knowledge and experience of customer service, be able to express empathy, and speak clearly and concisely, with both a polite and friendly attitude at all times, in both verbal and written communications.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

  • Certified Payroll Professional Certification.

  • Four or more years of Customer Service experience.

  • Knowledge of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.

  • Experience with Microsoft Office, including Excel.

Even better if you have:

  • Strong interpersonal skills .

  • Two or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.

  • Strong experience with PeopleSoft HRMS and Payroll processing responsibilities and system applications. Specifically in the area of Payroll Operations and employee data maintenance.

  • Experience with end-to-end payroll processing requirements.

  • Understanding of year end processing procedures and payroll rules.

  • Good working knowledge of Microsoft Office.

  • Strong Customer Service skills (both oral and written).

  • Finance Operations experience desirable, preferably Payroll.

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