When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Role requires the application of expertise to resolve diverse/complex issues across the Bill to Cash function including, but not limited to -

  • Investigation, recommendation and co-ordination of activities to resolve issues and reconcile accounts.

  • Recommending modifications to operating policies to fix the root cause of Bill to Cash issues.

  • Undertake validation of billing queries and raising of credits within DoA. To perform all functions and daily operations necessary to deliver results on customer billing enquiries and coordinate tasks with other departments, reducing billing errors and enhancing the overall customer experience.

  • Negotiate and manage customer Settlements, and execute all related agreements.

  • Manage all such customer accounts to ensure customer obligations are fulfilled and any credits raised.

  • Key contributor to any systems development to ensure that relevant business requirements are properly identified and support all relevant UAT activity. Point of escalation for any issues arising from process anomalies.

  • Named contact for specified Verizon key stakeholders, providing updates and reporting and attending customer meetings (internal and external) as required.

Major responsibilities include:

  • Perform QA bill run checks on a weekly basis for major customers.

  • Monitor the Global Pipeline report for exceptional items for major customer’s orders.

  • Monitor accounts and services on hold on a monthly basis.

  • Responsible for the management and resolution of complex customer billing enquiries and complaints and fault resolution (incl. Error Analysis, follow up system fix). This includes -

    • Validation of queries

    • Direct liaison with the customer

    • Build and manage internal team to resolve issue

    • Organization and coordination of meetings and conference calls, with agendas and follow up actions.

    • Negotiation of any associated settlements.

  • Create & Approve Credit Notes in ICI ensuring that all supporting documentation including appropriate level approvals have been given according to the EMEA Credit Note Process. Attend the relevant Credit Note Forum as required.

  • Act as B2C lead at customer meetings and conference calls to resolve complex and/or commercially sensitive issues.

  • Support detailed reconciliations of key accounts.

  • Monitor pipeline order queues for key customers, checking the quality of the information provided to Order Entry, from when the contract is signed through to billing.

  • Support all systems development projects to ensure that relevant business requirements are clearly identified and contribute to all related UAT activity.

  • Support Internal and External audit requests as and when appropriate.

  • Support reviews of policy and process.

What we’re looking for...

Requires advanced skills to perform complex work for the Bill to Cash Collection Support function and general knowledge of other areas. Demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.

You’ll need to have:

  • Bachelor’s degree in Accounting, Finance, Economics with four or more years of directly related equivalent experience.

  • Business Level Proficiency in written and spoken Korean and/or Thai.

  • Good understanding of Billing & ERP systems, and associated process flows.

  • Excellent analytical and validation skills, typically using MS Excel

  • Good time management and organization skills.

Even better if you have:

  • CPA, CA, ACCA or equivalent qualification.

  • Experience in using SAP

  • Experience in using Single. View (PrimeBiller)

  • Experience in using Siebel eCommunications (OVI)

  • Experience in using eVal (Credit Review Tool)

  • Experience in using SAS

  • Experience in using Dun & Bradstreet

  • Experience in using MS Products such as Excel, Project and PowerPoint

  • Project Management understanding & experience.