Senior Tier1 Network Engineer (EMEA)
- Ostrava, Czech Republic
- Full-Time Customer Service
- Job # 558824
- Date posted - 2021-03-17
When you join Verizon
Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.
What you’ll be doing...
Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.
When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience. The primary responsibilities associated with the position include providing technical support to customers who are experiencing problems with their network and mentoring less experienced colleagues.
- Maintaining devices in customer networks.
- Documenting every interaction using one of many tool sets provided.
- Advocating for customers by escalating unresolved issues to the next level of support.
- Monitoring ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
- Maintaining user, customer, and departmental confidentiality at all times.
What we’re looking for...
You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.
You'll need to have:
- Bachelor's degree or relevant work experience.
- Fluency in English (written and verbal).
- Experience with networking (e.g., routing, switching, and wireless technologies).
- Willingness to work in 24x7 environments (including weekends, nights, and holidays as necessary).
Even better if you have one or more of the following:
- A degree in IT.
- A degree in Information Technology (IT).
- Cisco certification (e.g., CCNA or JNCIA).
- Experience in a service provider or a service desk environment.
- Understanding of ITIL methodology.
- Computer knowledge (ideally with ticketing software).
Why Verizon?
Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.
- We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
- Your benefits are market competitive and delivered by some of the best providers.
- You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
- We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.
- You receive Corporate discounts to enjoy that Verizon has negotiated on your behalf.
- Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
- You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.
Your benefits package will vary depending on the country in which you work.
*subject to business approval
Moving the world forward together
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