When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Global HR Services (GHRS) Manager oversees the daily business operations of the India HR Services team to include employee services operations, transaction management and payroll operations. Responsible for the leadership of 4 direct reports and 2 contractors in the execution of organizational goals and operational strategy for the region.

Responsibilities include but not limited to,

  • Verify, process and input activity mainly for India, Singapore and ASEAN countries within established time and quality standards to ensure high levels of customer satisfaction
  • Process customer transactions within established time and quality standards
  • Responsible for customer enquiries through tickets, phone calls and email
  • Provide support during Audit / SOX activities
  • Confirm data accuracy and maintain appropriate controls for audit verification
  • Receive, review and process Leave of Absence requests
  • Receive and process forms for H&W (health and welfare) Benefit related enrolment/changes/termination
  • Point of contact for India Provident Fund (PF) enquiries for current employees and leavers.
  • Work closely with PF vendors and Payroll to ensure issues are tracked and resolved within an agreeable timeframe.
  • Provide operational support for HR processes such as recruiting, background investigation, on boarding, termination, compensation change, org management, expatriates, country transfer, etc.
  • Work with Government bodies for tax, provident fund and employment pass related matters
  • Possess knowledge of legislative and employment laws for India, Singapore and ASEAN countries
  • Monitor and maintain various HR tools and systems, such as Oracle PeopleSoft, Workday, Content Management Tool, etc.
  • APAC country specific benefits program verification, claims processing and vendor billing (e.g. premiums reconciliation, pension, medical, life Insurance, etc.)
  • Lead special projects as well as other ad-hoc duties as assigned by the GHRS management
  • Understand sensitivity of employee information and maintain employee confidentiality
  • Identify and recommend routine improvements to operating efficiency and productivity. Advise Management of opportunities to modify existing processes
  • Working with wider HR community to support the delivery of strategic and tactical HR objectives.

What we’re looking for...

You'll need to have:

  • A degree in Human Resources Management/Administration or four or more years of relevant experience
  • Four or more years of relevant HR experience
  • Experience in leading and managing remote teams in the region
  • Proficiency in G-suite applications, Oracle PeopleSoft, Workday and general computer applications
  • Knowledge of defined HR and operational processes required for the job and applies that expertise to daily tasks.

Even better if you have:

  • Ability to multi-task in a fast-paced, changing and high pressure work environment.
  • Always act in a sense of urgency.
  • Customer Service Center experience.
  • Strong customer orientation and focus
  • Excellent written and verbal communication skills.
  • Strong analytical and problem solving skills