When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Our customers are at the heart of our business and are one of our key strategies. Within the Global Customer Operations (GCO) business unit, we are trusted by our customers to deliver fantastic service, technology and innovation that will enable their business to thrive. Every person within the GCO has a responsibility to deliver and keep pushing the boundaries for our customers.

We’ve got more than the industry’s best technology - we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is an outstanding experience.

  • Providing support to customers who are experiencing basic technical problems.
  • Documenting every interaction using one of the many tool sets provided.
  • Advocating for customers by raising unresolved issues to the next level of support.
  • Monitoring the service desk ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed Service Level Agreements (SLAs).
  • Maintaining user, customer, and departmental confidentiality at all times.
  • Performing technical activities for a single (or multiple) technologies / customers.
  • Following basic technical procedures for incident triage.
  • Working under supervision of other team members
  • Complying with ISO 9001 and ISO/IEC 27001 standards to meet certification requirements.
  • Adhering to Verizon's policies such as security policy CPI-810.
  • Communicating with internal support towers, vendors and our Customers.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Willingness to work weekends, nights, and holidays.

Even better if you have one or more of the following:

  • A degree.
  • Years of related experience.
  • Experience in technical customer service (ideally an ITIL service desk).
  • Computer knowledge (ideally with ticketing software).
  • Experience working with computers.
  • Experience with Microsoft Office.
  • Knowledge of ITIL methodology.
  • Experience in troubleshooting T1/E1, broadband and DS0 circuits.
  • Experience in troubleshooting Cisco router, switch and access points.
  • Experience in routing protocol(BGP) and static route.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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