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What you’ll be doing...

Role requires the application of expertise to resolve diverse/complex issues across the Bill to Cash function primarily related to the Billing and Collection activity for customers billing in China. Responsibilities will include, but not limited to -

  • The end-to-end co-ordination of issuance of Fapiao invoicing for China based customers.

  • Direct communication with customers to obtain prompt payment of issued Fapiao invoices

  • Investigation, recommendation and co-ordination of activities to resolve issues and reconcile accounts.

  • Recommend modifications to operating policies to fix the root cause of Bill to Cash issues.

  • Undertake validation of billing queries and raising of credits within DoA. To perform all functions and daily operations necessary to deliver results on customer billing enquiries and coordinate tasks with other departments, reducing billing errors and enhancing the overall customer experience.

  • Negotiate and manage customer Settlements, and execute all related agreements.

  • Manage all such customer accounts to ensure customer obligations are fulfilled and any credits raised (including collections and billing).

  • Key contributor to any systems development to ensure that relevant business requirements are properly identified and support all relevant UAT activity. Point of escalation for any issues arising from process anomalies.

  • Named contact for specified Verizon key stakeholders, providing updates and reporting and attending customer meetings (internal and external) as required.

Ideal candidates will have strong team building skills across all regions globally and all levels including team leaders and higher management throughout the business as well as the extended offshore team, with regular, relevant communication.

  • Responsible for the management and resolution of complex customer billing enquiries and complaints and fault resolution (incl. Error Analysis, follow up system fix). This includes -

    • Validation of queries

    • Direct liaison with the customer

    • Build and manage internal team to resolve issue

    • Organization and coordination of meetings and conference calls, with agendas and follow up actions.

    • Negotiation of any associated settlements

  • Create & Approve Credit Notes in ICI ensuring that all supporting documentation including appropriate level approvals have been given according to the EMEA Credit Note Process. Attend the relevant Credit Note Forum as required.

  • Act as B2C lead at customer meetings and conference calls to resolve complex and/or commercially sensitive issues.

  • Support detailed reconciliations of key accounts.

  • Support reviews of policy and processes. Ensure all process changes are subsequently updated on the work procedures and they are being utilized correctly for all processes.

  • Review and approve work procedures at least on a Quarterly basis.

  • Review and analyse audits under the Quality Framework process including error logs and recommend improvements as appropriate.

  • Liaison with other teams to seek end-to-end process improvements.

  • Engage with external stakeholders and professional organisations to identify operational best practices.

  • Support all systems development projects to ensure that relevant business requirements are clearly identified and contribute to all related UAT activity.

  • Support Internal and External audit requests as and when appropriate.

  • Coordinate communication with both internal and external stakeholders.

  • Direct involvement and support for VLSS projects.

  • Ensure compliance with customer requirements for Bill to Cash communication such as invoices uploaded to appropriate vendor portals and Dunning notice communication.

  • Support Accounts Receivable with local country payment legislation requirements.

What we’re looking for...

Requires advanced skills to perform complex work for the Bill to Cash Collection Support function and general knowledge of other areas. Demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.

You’ll need to have:

  • Bachelor’s degree in Accounting, Finance, Economics or four or more years of equivalent experience
  • Four or more years of related experience with good understanding of Billing and ERP systems, and associated process flows.
  • Fluency in Cantonese, Mandarin (Traditional Chinese, Simplified Chinese), Taiwanese, Thai, Korean and/or Japanese is essential to service regional clients/stakeholders.

  • Knowledge of local regulations pertaining to China invoicing (with collections’ experience).

  • Must be well organised with good time management skills.

  • Excellent analytical and validation skills, typically using MS Excel and Access

Even better if you have:

  • CPA, CA, ACCA or equivalent qualification.

  • Experience in using SAP

  • Experience in using Single. View (PrimeBiller)

  • Experience in using Siebel eCommunications (OVI)

  • Experience in using SAS

  • Experience in using MS Products such as Excel, Project and PowerPoint

  • Project Management understanding & experience.