When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The role requires application of expertise to resolve a variety of complex issues across Bill to Cash Collections which includes the Accounts Receivable, Suspension, Credit Risk, Collections Back office, Reporting and Debt Recovery teams. Expertise includes but not limited to conducting investigation, making recommendations and co-ordinating activities across these teams, and involving other Bill to Cash teams to resolve issues.

The Collections Support Issue Resolution Specialist (IRS) should be aware of operational best practice and identify opportunities to recommend modifications to operating policies and to optimise work procedures. It is also key to ensure accuracy and explicitness of instructions, and to fix the root cause of Bill to Cash issues. They will be a named contact for specified Verizon key internal & external stakeholders, providing updates, reporting and attending stakeholder meetings including auditors (internal and external) as required. This will include reviews with internal legal counsel on litigation cases and co-ordination & review of debt collection agency activities. They will also act as a point of escalation for any issues arising from process anomalies.

Ideal candidates will be responsible for contributing to any systems development to ensure relevant business requirements are properly identified and support all relevant UAT activity. Ideal candidates will have strong team building skills across all regions globally and all levels including team leaders and higher management throughout the business as well as the extended offshore team, with regular, relevant communication.

  • Act as regional co-ordinator for all collections related activity and as the central point of contact for APAC collections

  • Monitor operational dashboard to ensure the outsourced teams are performing within SLA and key issues are being addressed

  • Responsible for the management and resolution of complex issues across the collections related functions . This includes validation of queries and direct liaison with the respective stakeholders.

  • Undertake policy and process reviews to seek continual improvement to the efficiency & effectiveness of the outsourced teams, including the automation & alignment of procedures to reduce volume of manual processes.

  • Support all systems development projects to ensure that relevant business requirements are clearly identified and contribute to all related UAT activity.

  • Ensure Withholding Tax (WHT) quarterly return documentation is completed timely and accurately to the Tax team. Ensure Collectors follow up with customers for any outstanding WHT documentation and escalate where necessary.

  • Ensure compliance with local country legislation including requirements for customer communication such as invoices uploaded to appropriate vendor portals and dunning notice communication.

What we’re looking for...

Requires advanced skills to perform complex work for the Bill to Cash Collection Support function and general knowledge of other areas. Demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.

You’ll need to have:

  • Bachelor’s degree in Accounting, Finance, Economics with four or more years of directly related equivalent experience.

  • Experience and good understanding of ERP and Billing systems, and associated process flows.

  • Project Management understanding & experience.

  • Excellent organizational skills with good time management skills.

  • Excellent analytical and validation skills, typically using MS Excel and Access.

Even better if you have:

  • CPA, CA, ACCA or equivalent qualification.

  • Experience in using SAP

  • Experience in using Single. View (PrimeBiller)

  • Experience in using Siebel eCommunications (OVI)

  • Experience in using SAS

  • Experience in using MS Products such as Excel, Project and PowerPoint

  • Fluency in Cantonese, Mandarin (Traditional Chinese, Simplified Chinese), Taiwanese, Thai, Korean and/or Japanese is essential to service regional clients/stakeholders.