When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The primary responsibility of this position is managing sales channel engagement of marketing strategies for the Verizon Business Group (VBG) associated with revenue generation, loyalty and retention. You navigate a broad range of retention challenges for multiple VBG sales units and act as conduit between the field and the HQ VBG loyalty marketing group (and vice versa). You will primarily serve as the liaison between HQ loyalty marketing and the FiOS Mass Markets sales, field support teams and call centers.

We are looking for an innovative leader who is passionate about helping our channel partners understand loyalty marketing strategies while balancing the voice of the customer and employee experience through day-to-day management. The ideal candidate is customer focused, results oriented, with customer experience awareness, and excellent communication skills.

  • Understand our pricing, promotional strategies, and key growth initiatives to communicate effectively with these teams.
  • Create use cases with a focus on delivering a quality customer experience while generating revenue growth.
  • Analyze disconnects, churn trends and market conditions to identify opportunities for accelerated improvements.
  • Seek out new opportunities to develop programs and campaigns based on customer insights, call observations and discussions with VBG sales leaders.
  • Identify local churn pressures and brings back to HQ to drive broader national treatment strategies if needed.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Willingness to travel up to 25% of the time.

Even better if you have one or more of the following:

  • A degree in Business, Marketing, Information Systems, Analytics/Business Intelligence, Engineering, Mathematics, Statistics, or in a related field; ideally an MBA.
  • Leadership and strategic planning experience.
  • Experience investigating and solving complex technical problems and data discrepancies.
  • Experience working with business intelligence systems to provide diagnostic self-serve information to clients and business units.
  • Program management experience.
  • Experience with Word, Excel, and PowerPoint presentation creation.
  • Business intelligence/reporting experience
  • Data preparation tool experience.
  • Communication and presentation skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.