When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will partner with key players to provide strategic insight into consumer broadband, video and voice services. You’ll be part of the team concentrating on delivering insight into call drivers and volume reduction opportunities, process and training efficiency, agent execution, customer reactions to initiatives, and pain points that can be focused on to improve the customer experience. The work you’ll do every day will impact the way that our customers live, work and play.

  • Working with requestors to design and build call studies to answer key questions, building online observation forms for data collection, extracting the data, and providing packaged analysis and presentation of results.
  • Training call analysts prior to studies to ensure accuracy in the data being captured.
  • Identifying big picture trends across one or more lines of business.
  • Finding drivers and solutions to issues and matching findings from these different sources to the intent of the request.
  • Translating results from varied data collection methods.

What we’re looking for...

You’ll need to have:

  • Associate's degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience with Retail tools and systems (SFDC, OMNI, MyBiz, G-Suite, POS).

Even better if you have:

  • Bachelor’s degree.
  • Experience with complex tools and systems including; EMAG, M2M Management Tool, Fuze, One Talk portal, BuSS, Erate
  • Experience with Excel and PowerPoint.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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