When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Omnichannel Customer Experience organization is building a centralized product management practice across all customer touch points to deliver a One Verizon experience. The organization will be a key enabler to delivering the business plan by driving transformation. Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon.
You will work with internal partners to reimagine the customer lifecycle experience in an Omni-channel environment and be responsible for understanding the customer’s journey, analyzing existing data, determining drivers of change, and facilitating opportunities to grow based upon the data. Based on the identified opportunities, you’ll build out the strategic vision and partner with Engineering & UX Design to create a product solution. You will help this newly formed organization meet its overall objectives and goals. This is a unique role to work within a dynamic group that is defining the future of Omni-channel customer experience.

  • Developing a customer first strategy and roadmap to transform ‘core initiatives’ into best in class user experiences.
  • Analyzing customer behavior data to identify insights on performance and opportunities.
  • Analyzing E2E flows and identifying areas for enhancement.
  • Building workflow models and developing autonomous processes to increase speed to market.
  • Providing expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Marketing and Channel partners.
  • Converting strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions.
  • Organizing feature backlog to optimize delivery in alignment with business priorities.
  • Developing reports that provide an overview of product performance.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience in customer experience, product management, e-commerce, or Omni-channel lifecycle management.

Even better if you have:

  • MBA or other relevant Master’s degree.
  • Agile certification and/or experience working in an Agile environment.
  • Experience with Product Development/Management tools (Jira/Confluence).
  • Experience with loyalty programs, websites and/or applications.
  • Experience with design thinking and service design.
  • Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.
  • Knowledge of the use of research and A/B testing to optimize digital experiences.
  • Independent thinking, collaboration and partnership skills.
  • Decision making and analytical skills.
  • Capability to quickly understand various technology platforms and internal systems.
  • Knowledge of web content best practices including UX disciplines.
  • Experience in journey mapping.
  • Verbal and written communication skills.
  • Organizational and multitasking skills.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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