When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We seek to hire a Customer Lead Engineer who will become responsible for managing a large custom network solution for a Verizon customer in EMEA. Typical tasks include:

  • Build and maintain a key trusted business partnership with your assigned customer and the project team.
  • Become the in-depth technical expert for this customer, their managed network solution and relevant processes.
  • Provide ongoing MTO and Transformation support.
  • Support our first level teams by troubleshooting and resolving incidents.
  • Support our availability targets through effective problem management and diligent quality checks.
  • Build and maintain customer specific documentation required within operations and provide internal trainings.
  • Identify service improvement opportunities and drive those forward with the relevant stakeholders.
  • Be available to work outside business hours for planned maintenance or on call activations.
  • Join customer and project meetings at Verizon or customer locations.

What we’re looking for...

Your technical skills are top notch, and you are known for digging into the details to find the best solutions. You know how to get to the bottom of your customers’ needs, and how to manage your partners’ expectations. Talking to people comes very naturally to you and you have an ability to communicate complex information in a way that people understand – whether verbal or written.

You’ll need to have:

  • Bachelor’s degree or relevant work experience.

Even better if you have:

  • A degree.
  • Fluentin English – both written and verbal.
  • Experienced in negotiating, documenting and maintaining processes.
  • Experience in troubleshooting complex IP networks.
  • Knowledge of ITIL and UNIX skills.
  • Cisco Certified Internetworking Expert (CCIE) certification or equivalent experience
  • Team player with excellent communications skills and a passion for customer service

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

View our benefits

Learn more

Explore more about Operations jobs

Your Careers Account

Create / update your career account