When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Service assurance is how we know we’re living up to our customer commitments. You’ll be leading service assurance for one of our multimillion dollar clients, ensuring that our performance is in line with our contractual requirements. You’ll keep track of our custom service level agreements (which can be pretty complex), and take swift corrective action if you find us falling behind. You’ll play a meaningful role in making sure that here, we keep our promises.

  • Monitoring ongoing service management to ensure compliance with SLAs.
  • Preparing performance and service level reports.
  • Handling dashboard reporting.
  • Working with the customer to remedy any incidents of noncompliance.
  • Supervising project teams to take on specific initiatives.

What we’re looking for...

People know you for your creative problem solving and your sound judgment. You can communicate effectively with a variety of partners, including top executives. You’re always eager to tackle complex problems and see them through to resolution, which earns you the trust of your customers. Putting customers first is not just a part of your job—it’s part of who you are.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Project or program management experience.

Even better if you have one or more of the following:

  • A Master’s degree.
  • Experience in LAN/WAN and Security. Ideally, with overall telecom and IT integration.
  • Experience with Telecom including Voice and Data Networks, LANs and wireless.
  • Experience with Visio software.
  • ITIL Expert certification.
  • Lean Six Sigma certification.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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