MoveTheWorldForwardTogether

Summary

What you’ll be doing…

With your superior customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network!  Customers rely on us. When they have questions or issues, you’ll be there.

Responsibilities

When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.  Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment.  Of course, we will offer you great pay and benefits, but we’re about more than that.  Verizon is a place where you can craft your own path to greatness.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Your responsibilities will include, but are not limited to:

  • Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
  • Identifying customer needs and proactively offering our products and services.
  • Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
  • Responding to requests from customers about Verizon products and services.
  • Verifying service order accuracy and completeness and making corrections/changes, as needed.
  • Negotiating the collection of overdue bills.
  • Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Qualifications

What we’re looking for…

You’ll have a passion for customer service excellence with amazing communication skills and a positive, professional attitude.  You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

  • English/Spanish Bilingual Skills

Even better if you have:

  • A related Associate Degree or 2+ years of relevant experience.
  • Customer Service call center experience.

Additional Information

THIS IS A BILINGUAL ENGLISH/SPANISH SPEAKING POSITION

Language Test Required: Oral Proficiency Assessment - Spanish

Initial Work Tour: 8:30AM - 4:30PM. Hours of Operation: Monday - Friday 8:30AM - 6:00PM. No time off during training. Training is pass or fail.

Test(s) Required

Verizon Job Fit Test A
SACS HTML Results
VZ Test for Customer Service
Sales and Service SI

Test Preview

Test Previews

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

View our benefits

Learn more

Explore more about Sales jobs

Your Careers Account

Create / update your career account