When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Release Manager role is critical for ensuring the timely and successful delivery of Digital Operations (DO) Content Releases into Production. This enables DO to implement promotions, device/accessory launches, projects, and other initiatives via VZW's digital platforms, such as the website, My Verizon, and the VZW mobile application.

  • Accounting for any dependencies for implementation.
  • Coordinating the deployment activities across the DO development, Infrastructure, and (as necessary) GTS teams.
  • Collecting KPI data during DO Content Releases to assess release quality and process improvements.
  • Ensuring the timely and successful implementation of the release.
  • Prioritizing items for validation.
  • Interfacing with UAT to validate content requests in Production.
  • Identifying appropriate development team(s) to engage to work potential defects.
  • Working with development teams to fix any identified defects.
  • Engaging UAT to retest defect fixes.
  • Transitioning any fallout items to the Sprint Manager for the release.
  • Confirming completion of development and pre-Production UAT for work requests.
  • Identifying any dependencies for deployment.
  • Developing implementation plans.
  • Aligning support/on-call resources for the release.
  • Documenting the items and status/progress in JIRA.
  • Facilitating DO Command Centers and maintaining an Issues Tracker for potential issues that are reported to the command center, as needed.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of equivalent work experience.
  • Four or more years of relevant work experience.
  • Four or more years of previous Release Management experience, including Production operations.
  • Strong knowledge of Release Management fundamentals.
  • Knowledge of SDLC and Agile practices.
  • Experience with eCommerce.

Even better if you have:

  • Project Management experience.
  • Business Analysis/requirements gathering experience.
  • Knowledge of VZW eCommerce portals and associated sales/support teams.
  • Experience with JIRA.
  • Strong written and verbal communications skills.
  • Organizational and time management skills.
  • Ability to multi-task.
  • Ability to work under pressure and interact with release partners on all aspects of the delivery life cycle concurrently.
  • Demonstrated ability to coordinate cross-functional work teams toward task completion.
  • Effective leadership and analytical skills.
  • Wireless experience.

Moving the world forward together

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