When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Cross Channel Customer Intelligence team is part of the Verizon Consumer Groups (VCG) Consumer Experience (CX) organization. As part of the Cross Channel Customer Intelligence team, you will be helping to create and deliver a comprehensive tracking & measurement approach for across all of Verizon Consumer Groups channels. In this role, you will interact with cross functional teams working throughout Verizon bringing new experiences to life for our Customers.

You will help lead measurement implementations across cross-functional teams as they plan, build and launch world-class experiences. You will help translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs.

  • Be the expert in app analytics implementations, JavaScript/Tag management tools (Tealium, Adobe Launch, etc.) in a multitude of development environments.
  • Help formulate & drive scalable approaches to measure customer behavior and performance across channels.
  • Conduct root cause analysis on performance anomalies and make recommendations to optimize.
  • Develop powerful presentations and present to key stakeholders/executives your actionable insights and recommendations.
  • Assist in optimization through A/B testing of experiences and campaigns.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of professional work experience within tag management solutions/tools.
  • Four or more of professional work experience within Digital Analytics with the utilization of Adobe Analytics / SiteCatalyst or related platform (ex. Google Analytics).

Even better if you have:

  • Bachelor’s degree (business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics, or other related technical discipline); MBA preferred.
  • Verbal and written communication skills with ability to design, develop, and present executive-level (c-suite) PowerPoint Presentations and in clear and concise language/visuals across all-levels of the organization.
  • Ability to forge strong relationships with both IT (web, ops, development, etc.) and business (Product Line Management, Marketing, Metrics/Analytics, Legal, Testing, etc.) teams.
  • Strong leadership and proven ability to drive results, positively influence change, and motivate others within a non-direct reporting structure to take action/execute.
  • Proven critical thinking, creative problem solving, and decision-making skills with ability to work effectively in a highly collaborative and hyper-changing environment.
  • Experience with Business Intelligence tools.

Moving the world forward together

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