When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries.
  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume.
  • Accurately update employee call details in the employee payroll support case database.
  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to an employee.
  • Maintain a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution, and working to establish a positive rapport with every interaction.
  • Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues.
  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.

What we’re looking for...

You're detail oriented and a proactive thinker. You operate with a strong sense of urgency, which combines with your exceptional communication skills to result in a top performer who leads by example. You work effectively under pressure and are able to manage your time well, even when facing heavy work volume.

You'll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Flexible scheduling to meet processing demands, as required.

Even better if you have one or more of the following:

  • Three or more years of payroll experience.
  • Experience working with peers in Payroll, HR, Benefits, and Benefit vendors to resolve complex payroll issues.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.