When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The VoIP Applications Technical Support Engineer IV is responsible for on-boarding and operational for the Global Ribbon (Sonus) platforms. Responsible for purpose based application hardware/software and applications within the VCP (Verizon Cloud Platform.

  • Identifying deficiencies and quickly providing solutions in a manner to help improve the reliability and add operation efficiencies in the VoIP network.
  • Direct support of Network Management Centers to address and mitigate high level anomalies encountered throughout the Global Ribbon networks and supported devices.
  • Embracing agile methodologies and showing an aptitude for being able to adapt and forward thinking.
  • Leading the effort to transform the way we do operations by promoting DevOps mindset.
  • Reviewing alarming and network specific logs to proactively identify areas of concern that could potentially impact VoIP traffic.
  • Performing hardware/software upgrades on purpose based and virtual based Ribbon applications.
  • Managing the overall maintenance and upkeep on the DSCIP/ISCIP/fGNI/fXO Ribbon Sonus networks, including the DSI/EMS/PSX/SGX/SBC7k/SBC9K/GSX9K.
  • Supporting Ribbon (Genband) VzB/VzT/fGNI network, including C20/CS2K/SST/G5/G6/G9/USP/Avya 8600.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in Ribbon (Sonus) VoIP elements and networks.
  • Experience in supportability of Verizon’s global VoIP network.

Even better if you have one or more of the following:

  • Experience in both Genband and Sonus hardware and software.
  • Knowledge of internal Verizon maintenance processes.
  • Knowledge related to the fGNI/fXO Sonus networks.
  • Component level knowledge of work VoIP devices.
  • Ability to work independently.
  • Ability to quickly analyze situations, identify problems and provide solutions.
  • Ability to drive projects to completion.
  • Strong written and verbal skills.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.