When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon is seeking a UX Research Manager to join the Customer Marketplace Insights (CMI) team. You will help drive transformation and innovation by contributing insights and research outcomes that translate directly into business and product impacts and help Verizon become a leading, customer-centric technology company.

As a User Experience (UX) Researcher, you will be a core member of the team focused on a particular workstream. tightly partnered with Experience Designers and Managers.You will collaborate with the larger UX Research team as well as our wider CMI organization to develop and execute the appropriate UX Research program to reveal consumer needs and expectations, from defining new experiences to delivering solutions that satisfy and delight our customers.

  • Execute research activities (e.g. user interviews, field studies, journey mapping, concept testing, etc.) to uncover experience and product development insights.
  • Develop screening criteria, discussion guides, and activities for each stage of insight.
  • Prep for workshops and deep dives, moderate sessions, and provide other research support as needed.
  • Formulate first level syntheses and insights and build compelling stories that drive impact.
  • Mine syndicated and secondary research and data sources to add to our custom work.
  • Manage the participant experience to ensure they are comfortable, maintain confidentiality, and handle note-taking and video responsibilities amongst the core team.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with user research methods (usability testing, user interviews, diary studies, etc.).
  • Experience defining and planning the approach and methodologies in context of project scope and timeline.
  • Experience with secondary data, trends, and learnings.
  • Experience moderating and planning field studies, user interviews, and usability studies in in-person and remote testing environments.
  • Experience with qualitative generative research, evaluative methodologies, and usability from concept formation through launch.
  • Experience demonstrating UX Research impact, including driving business and product decisions through UX Research.
  • Experience working in an Agile environment.

Even better if you have one or more of the following:

  • Bachelor's or Masters in Human Factors, Psychology, HCI/Computer Science, Sociology, or a related field.
  • Detail-oriented approach and the ability to work fairly independently on a variety of well-defined tasks.
  • Strong oral and written communication skills.
  • Experience providing insights to inform digital engagement (e.g., website, apps, api’s).
  • Experience bringing insights to life through a narrative that clarifies the needs and desires of consumers and how those insights can be integrated into the designed experience.
  • Experience crafting discussion guides and appropriate tools and exercises to reveal consumer needs and desires in close partnership with Experience Design, Management and Business Partners.
  • Partner, vendor, and resource management experience.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.