When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this role you will provide Technical expertise, Lead a team that develops SRE framework and practice all tenets of SRE, vision and technical leadership to enable the execution of best in class operations practices that could improve Reliability of Applications.

  • Develop a total SRE framework and get buy-in and support from stakeholders in all parts of the business, up to CXO level.
  • Interact with cross functional teams to understand the design and lifecycle of flows and services – from development, deployment, operation and any/all planned enhancements.
  • Apply engineering mindset and development skills to IT operations to improve the overall observability of the applications and infrastructure and develop proactive incident detection, response and remediation framework.
  • Develop a scorecard framework to measure business service reliability, availability and time-to-market for our customer interactions using SLI, SLO and error budget.
  • Work with business, development and operational teams in defining and dashboarding the SLOs, SLIs and error budgets.
  • Eliminate toil by automation across all the layers – infrastructure provisioning, configuration management, deployment, testing, and operation.
  • Provide recommendations to scale and evolve systems by pushing for changes that improve reliability and velocity.
  • Lead the implementation of SRE Framework, develop monitoring tooling across the stack, and optimize systems for uptime, performance, and reliability based on the data gathered by this tooling.
  • Interface directly with senior staff members within the organization to discuss and assess compliance with IT policies, standards and procedures, suggest opportunities for improvement, and report on the status of specific. Work with development teams throughout the software life cycle ensuring sustainable software releases.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • SRE Solutions Architect with over 8+ years’ experience on distributed system design and integration architectures of business applications using microservices, k8s, containers, cluster management and cloud.
  • Knowledge of SRE practices and principles to build resilient systems and to provide business continuity.
  • Programming skills with Java, python and .NET, Node.JS, CSS and HTML, RestfulAPI's, Database schema creation, Oracle DB.

Even better if you have one or more of the following:

  • Bachelor’s Degree or equivalent experience required, Masters preferred.
  • Experience with software development, software delivery lifecycle, application modernization, DevOps, Service/Infrastructure as Service and Operations.
  • Automation experience and ability to code or script at an advance level.
  • Build AIOps platform to aggregate systems/application data, develop anomaly and forecasting models and self-healing framework.
  • Lead and participate in performance tests identify bottlenecks, opportunities for optimization, and capacity demands for retail season and device launches.
  • Experience in vendor management.
  • Experience in IT Security and compliance, operations and network services, and application development.
  • Triage Site Availability Incidents and proactively work towards reducing MTTR for customer impacting incidents.
  • Partner with Service owners to implement Service Level Metrics & Service Level Objectives that act as service level health indicators.
  • Experience in Cloud & Container platform Strategies, Design, Architecture and Migration.
  • Excelling in delivering high-value solutions in dynamic and ambiguous environments.
  • Leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members.
  • Communicating at an executive level.
  • Serving as both a mentor and advocate for your team.
  • Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.