MoveTheWorldForwardTogether

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Customer Experience (CX) Principal Architect will work with client Solution Architect's, CX sales specialists, and Client Executives to understand client needs and develop strategies to enable architectural solution designs, technical presentations, solution roadmaps, requirements documentation, and bills of materials, professional services estimates and scopes of work. This position will support theInvestment Segment for US-based resources supporting Investment segment Customer Experience solutions.The role of an Investment Segment Customer Experience Principal Architect is focused primarily on Verizon’s Customer Experience CPE, cloud offerings, managed services, and professional and consulting services.

  • Conduct client-facing sales activities, engineering resources, strategic technical liaison, and expert guidance as to the primary support SME on large, custom, or complex sales opportunities.
  • CX Opportunities require the expertise of cloud-based CX solutions offered by Cisco, Genesys, NICE, InContact, Cisco WebexCC, IVR, IPTF, and other Contact Center providers as a Service technology.
  • Drive changes in Verizon product and service roadmaps to keep pace with the changes in our customers’ needs.
  • This position can be located in other valid Verizon domestic locations.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of experience in architecting, designing and or implementing a variety of Workplace Collaboration and CX technologies.
  • Six or more years of experience in the tech industry, pre-sales, customer-facing, consulting or other relevant technical experience; demonstrated experience presenting to C-suite leadership.
  • Four or moere years developing solutions for Customer Experience/Contact Center, Unified Communications and Collaboration technologies, and /or cloud solutions.
  • Willingness to travel.
  • Valid driver's license.

Even better if you have one or more of the following:

  • Bachelor's degree in a technical discipline orfour or moreyears of relevant workexperience.
  • MS or MBA degree.
  • Knowledge in Microsoft Teams and Direct Routing.
  • Knowledge in Cisco Unified Communications.
  • Knowledge of Carrier based SIP services and SIP technologies in general.
  • Knowledge of RingCentral solutions
  • Knowledge of IP Video conferencing solutions including BlueJeans, Webex, Zoom, and Poly.
  • Experience in both wireline and wireless LAN/WAN/Wifi and Cellular technologies.
  • Demonstrated ability to deliver effective customer presentations and customer-facing material.
  • Knowledge of contact center solutions including IP Toll Free, Genesys, Cisco, RingCentral and Nice.
  • Knowledge of Verizon solutions offered by Cisco such as, UCCaaS, UCM Cloud, Cisco Webex Calling, and other related offerings.
  • Knowledge and understanding of Conferencing solutions such as Cisco Webex Meetings and BlueJeans by Verizon and others.
  • Strong technical skills with ability to configure and test lab environments for Demo, Proof of Concept and Rapid Prototyping purposes
  • Strong technical skills and the proven ability to engage with internal and external stakeholders in the development of technical expertise across field sales engineering organizations.
  • Experience leading technical discussions across the organization to advance Verizon’s position in being the provider of choice for above the network solutions.
  • Experience working with vendor partners to develop and grow sales through the enablement of resources to support expected funnel.
  • Past experience in architecture, design, and implementation of highly scalable and available solutions using PaaS services and other big data technologies.
  • Prior experience with virtualization of infrastructure services (storage, server, network, messaging, database).
  • Knowledge of VMWare. Xen, KDC or other hypervisors.
  • Knowledge of provider’s Voice and Data Services. Examples include: Local Origination (VILO), Toll Free (TDM and IP), SIP Trunking, Network IVR, and VOIP/MPLS/PIP.
  • Knowledge of AI and ML strategies in workplace collaboration solutions.
  • Experience with developing a scope of work document outlining project objectives, responsibilities, deliverables, and assumptions in complex multiple technology solutions.
  • Experience in estimating effort and working with multiple back end subject matter experts to develop a holistic view of the effort required to complete a professional services engagement that meets customer defined requirements.
  • MS or MBA degree.
  • Knowledge in Microsoft Teams and Direct Routing.
  • Knowledge in Cisco Unified Communications.
  • Knowledge of Carrier based SIP services and SIP technologies in general.
  • Knowledge of IP Video conferencing solutions including BlueJeans, Webex, Zoom, and Poly.
  • Experience in both wireline and wireless LAN/WAN/Wifi and Cellular technologies.
  • Demonstrated ability to deliver effective customer presentations and customer-facing material.

Notice(s)

Verizon will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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