When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The System of Insights (SOI) team is a part of the Customer Experience & Personalization organization within Verizon’s Consumer business unit. Our mission is to provide insights that facilitate easy, personalized interactions between Verizon and its customers. Our North Star is the customer experience. To provide the insights needed to fulfill this goal, we have core teams focused on Analytics, Insight Creation and Insight Delivery.

  • Drive user stories and drive end-end engagement of analytics and feedback loop measurement partnering with Business and Channel Organizations, Business Transformation, GTS and other implementation partners.
  • Design and perform evaluation of Machine Learning Models to drive exceptional customer experience and mine opportunities to bring customer/operational data to bear on shaping business strategies and initiatives.
  • Work in a program management and data/analytics capacity; fluency with data analysis, customer research, and performance measurement.
  • Effectively manage multiple, concurrent product development projects.
  • Organize highly complex activities for the successful launch of projects - oversee all aspects of project implementation to deliver products and services on-time.
  • Work closely with a variety of internal teams and stakeholders to oversee design, development, integration, test, and quality assurance of new products and services.

What we’re looking for...

You are a demonstrated professional who can effectively own and prioritize multiple work streams as well as to adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals, but are also comfortable brainstorming and sharing ideas in a team environment. You have excellent communication skills with the ability to speak effectively to both internal and external stakeholders. You are able to partner across multiple business and technology teams. You have strong e-commerce experience in quantitative customer research / root cause analytics with attention to detail, adaptable to change and tight deadlines, and is focused on quality. Ability to mine, extract, transform, load large data sets and create concise readouts and analysis based on the actionable insights found in the data.
You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Use case development knowledge.
  • Experience creating and maintaining Machine Learning Models
  • Experience working with analytics tools/platforms such as SQL, Excel, SAS/SPSS etc.
  • Experience analyzing large datasets.
  • Experience summarizing and visualizing analysis outputs.

Even better if you have:

  • A degree in a quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering.
  • Previous consulting experience or professional services environment experience.
  • Skills in digital analytics / customer analytics / Omni-channel analytics & Advanced SQL / Java/SAS/R/Python experience.
  • Experience working with statistical/data mining concepts and techniques.
  • Experience managing stakeholders and driving projects/use-cases to completion.
  • Experience with clustering/segmentation, Incremental analysis, cohort analysis.
  • Experience with Spark/PySpark.
  • Strong verbal and written communication skills.
  • Strong problem solving, analytical, and research capabilities.
  • Ability to understand a project's technical details (e.g. call flow, billing, provisioning, operations, etc.) and uncover and assess projects risks.
  • Bachelor of Arts or technical discipline.
  • Proven ability to communicate effectively at multiple levels: from team members to executive management - Proven ability to negotiate and motivate others.
  • Problem solving skills, self-motivation, leadership, and team orientation.
  • Analytic, technical, and organizational skills.