When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The System of Insights (SOI) team is a part of the Customer Experience & Personalization organization within Verizon’s Consumer business unit. Our mission is to provide insights that facilitate easy, personalized interactions between Verizon and its customers. Our North Star is the customer experience. To provide the insights needed to fulfill this goal, we have core teams focused on Analytics, Insight Creation and Insight Delivery. You will drive user stories and drive end-end engagement of analytics and feedback loop measurement partnering with Business and Channel Organizations, Business Transformation, GTS and other implementation partners.

  • Designing and performing evaluation of Business Programs to drive exceptional customer experience and mine opportunities to bring customer/operational data to bear on shaping business strategies and initiatives.
  • Working in a program management and data/analytics capacity; fluency with data analysis, customer research, and performance measurement.
  • Managing multiple, concurrent product development projects.
  • Organizing highly complex activities for the successful launch of projects - Overseeing all aspects of project implementation to deliver products and services on-time.
  • Working closely with a variety of internal teams and stakeholders to oversee design, development, integration, test, and quality assurance of new products and services.

What we’re looking for...

You display a blend of skills including leadership, influence, business acumen, deductive reasoning, qualitative and quantitative analytical skills, communications, facilitation, leadership presence, tactical ability and project and operational skills and enjoys working across multiple areas in the business with a variety of stakeholders to drive and lead change on behalf of the business.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience working with analytics tools/platforms such as SQL, Excel, SAS/SPSS etc.

Even better if you have:

  • A degree in a quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering.
  • Consulting experience or professional services environment experience.
  • Skills in digital analytics / customer analytics / Omni-channel analytics & Advanced SQL /
  • Results oriented with drive to complete assignments.
  • Java/SAS/R/Python experience.
  • Experience working with statistical/data mining concepts and techniques.
  • Ability to understand a project’s technical details (e.g. call flow, billing, provisioning, operations, etc.) and uncover and assess projects risks.
  • Ability to communicate effectively at multiple levels: from team members to executive management.