When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is an outstanding experience.

  • Providing support to customers that have basic technical problems.
  • Detailing every interaction using one of the many tool sets provided.
  • Advocating for the customer by raising unresolved issues to the next level of support.
  • Monitoring the service desk ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.
  • Joining a team supporting a UK enterprise customer with over 11000 managed locations.
  • Interacting with a variety of stakeholders and vendors.
  • Getting creative with automation ideas an opportunities
  • Joining an inclusive collective of engineers.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, detail oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining a focus on the customer at all times.

You’ll need to have:

  • Bachelor’s degree or relevant work experience.
  • Fluency in English.
  • Willingness to work in 24/7 environments (including weekends, nights, and holidays as necessary).

Even better if you have one or more of the following:

  • A degree.
  • Experience in technical customer service. Ideally, an ITIL service desk.
  • CCNA knowledge (certification)
  • Computer knowledge. Ideally, with ticketing software.
  • A customer focused mindset.