When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Planning and executing strategic research projects.
  • Facilitating human-centered design activities to frame problems and opportunities and to co-create illustrative experience design concepts.
  • Communicating and presenting insights through engaging and impactful storytelling - focusing on the customer needs - to a wide audience including designers, product managers, engineers and stakeholders.
  • Ensuring therelevance and quality of insights through thoughtful assessment of risk, establishment of clear success criteria, and the use of methodology based on sound research principles and practices.
  • Facilitating a discovery practice that continually seeks to understand and advocate for the customer across journeys, moments and interactions.
  • Customer Experience team leadership, understand and support the strategic direction of the company and the business through strategic research and discovery practices.
  • Working with team leadership to solidify existing relationships as well as to establish the research team in new areas of influence through education and reinforcement, and help partners understand best practices in applying research insights to their decision-making process.
  • Exploring innovative approaches to qualitative and quantitative research based on industry best practices and the changing needs of our business and customers.
  • Advocate and teach customer-first mentality in service of our values, guiding behaviors and employee actions.
  • Influencing leaders across the organization to educate on research best practices and the use of discovery methods to guide company strategy.
  • Translating theinsights into powerful stories that help focus the organization’s mindset on the customer’s needs and wants and provides a framework for determining the value of ideas to transform the business.
  • Serving as a leader on the customer experience research team – coaching and mentoring researchers, recommending appropriate methodology and giving feedback on researchers’ work products, deliverables and communication style.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • User experience research experience..
  • Four or more years of experience using a diverse set of qualitative and user-centered research method.
  • Experience with research tools.
  • Two or more years of experience in or consulting for a large organization with multiple customer-facing channels.

Even better if you have one or more of the following:

  • A degree in HCI, Psychology, Interaction Design, or related field of study.
  • Ability to perform with a high level of self-direction and independence.
  • Demonstrated ability to continually learn about emerging tools.
  • Ability to work in ambiguity and break-down ambiguity into actionable items
  • Excellent verbal and written communication skills – a great storyteller and communicator
  • Proven ability to build collaborative relationships at all levels
  • Excellent project management skills and ability to prioritize among competing priorities

Moving the world forward together

Our credo is at the core of the
V team culture.  

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