MoveTheWorldForwardTogether

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Identify opportunities to reimagine and revolutionize Customer Experience across Verizon products.
  • Deliver service improvements to improve the customer experience across Verizon.
  • Influence senior business and IT stakeholders to support and deliver proposed improvements.
  • Use Net Promoter Score and other tools to measure improvements over time.
  • Collate and analyze customer expressions of dissatisfaction and Net Promoter Score feedback, ensure that NPS increases across the organization over time.
  • Deliver change initiatives identified internally or from external good practice to support these opportunities.
  • Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance Customer Experience.
  • Constructively and continually challenges organizational norms, looks for creative solutions to deliver tangible improvements.
  • Lead the ideation of new solutions to meet customer’s changing expectations.
  • Monitor and forecast customer experience trends and impacts.
  • Market study and research across industry to bring insights on new customer experience trends.
  • Bring in new design thinking and innovative ideas to enhance customer experience.
  • Chart down customer journeys across various transactions and identify process gaps and opportunities.
  • Convert user stories into customer experience design.
  • Analyse data, identify the issues and create measurable journeys or solutions

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Experience as a Product Owner with working knowledge in Data Analytics.
  • Design experience in Customer facing applications/products.
  • Experience in NPS tracking and improvements.
  • Experience in Design Thinking concepts.

Even better if you have:

  • Bachelor’s degree in Computer Science or four or more years of work experience.
  • Master's degree in Computer Science or relevant.
  • Four or more years of experience managing Business Process and Solutions.
  • Strong knowledge of industry wide best practices when it comes to customer experience.
  • Ability to give constructive criticism and challenge co-workers to think at their best.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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