When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service as well. When a customer has a problem, you’ll be the one to support them by managing the incident to ensure a speedy recovery (even if it means getting a little creative). You will receive full support in terms of training to be able to do so and your colleagues will always help you out should you get stuck. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.
You will be an engineer in a dedicated network operations team supporting a global finance sector account. Supporting this account is a great career opportunity: you will deep-dive into the customer environment and build your experience utilizing various network management tools. We're looking forward to have you as a member of our team!

  • Triaging network faults, handle incidents, involve and update stakeholders.
  • Providing support to customers that have technical problems.
  • Supporting the tier 2 team in the change management process.
  • Documenting every interaction using one of many tool sets provided.
  • Advocating for the customer by escalating unresolved issues to the next level of support.
  • Monitoring the incident ticket queue and following up to ensure timely and satisfactory resolution to user requests/incidents within agreed SLAs.
  • Maintaining user, customer, and departmental confidentiality at all times.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or relevant work experience.
  • CCNA level knowledge of routing and switching.
  • Experience to work in ticketing systems.
  • Knowledge of ITIL processes.
  • Fluency in English both written and verbal.

Even better if you have one or more of the following:

  • A degree.
  • CCNA certification.
  • Experience in customer service.
  • Ability to work shifts.
  • Experience with ACI and/or wireless technology.
  • Basic python or other programming knowledge.
  • Good communication skills.