When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Mgr-Sys Engrg of the Customer Experience Platform, you’ll be working across the Verizon Consumer Organization that includes teams from SOE (Systems of Engagement - Both Assisted & Digital), SOI(Systems of Insights), SOR (Systems of Record) & Tech Ops delivering Sprints every month towards business requirements and platform (technology) modernization. CXP is the Omni experience enablement platform for the Verizon Consumer Wireless group by standing up a new technology stack in order to provide a frictionless Omni experience across various channels of engagement.

CXP team is looking for a Mgr-Sys Engrg in building scalable platforms, re architect platforms for better performance, bring in TM forum standards in building solutions/platforms at scale for the CXP Platform - Verizon Consumer Group and in effectively managing time to market, cost, scale, and customer experience while leveraging the latest technology stack and in owning various KPIs specific to the VCG.

  • Develop strong understanding of the VCG ecosystem - SOE, CXP, SOI, SOR & TechOps and understand the Consumer wireless business and key metrics to lead and drive the NSA Programs
  • People management - Engage, & empower the team (10 to 14 employees) and mentor them and deliver work on time.
  • Vendor management - Collaborating with vendors on delivery to be executed out of ODC.
  • Point of contact for delivery, solutions and technical problems for the CXP.
  • Enable & drive platform fortification processes to build a scalable, efficient and agile system catering to the needs of the various channels of engagement.
  • Work with business owners across the organization to understand business requirements and align to the organization priorities and execute them seamlessly with proactive planning.
  • Demonstrate skills in understanding business needs and priorities in setting and managing the design/architecture guidelines, streamlining the architecture governance process and implementing them towards cleaner architectures and sound in Java & Cloud stack.
  • Exhibit critical thinking and problem solving skills and develop strong business acumen and organizational skills.Track & drive KPI targets and identify opportunities of improvement and execute them.

What we’re looking for...

You’ll need to have..

  • Bachelor’s degree in Computer Science or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of experience in Java based technology stack
  • Two or more years of experience in in Spring Boot Microservices, Spring Reactive framework, GraphQL, Cassandra, AWS, Kubernetes & EKS, ELK Stack.
  • Two or more years of experience in DevSecOps with cloud experience.
  • Experience with AWS & EFK.
  • Experience with Kubernetes, GraphQL & Spring reactive services.

Even better if you have..

  • Demonstrated ability to multi-task and succeed in a fast paced, dynamic environment.
  • Strong, analytical ability to quickly debug application problems and provide short and long term solutions.
  • Demonstrated history in dealing with Java based systems at enterprise level.
  • Ability to interact and communicate successfully with business partners and technology teams.
  • Experience working with cross-functional teams and projects.

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