When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

In this new and highly critical role, you will be accountable for driving the Omni Decisioning solutions and personalization for customer-centric experiences for all channels with the Pega platform. You will be responsible for solution architecture, bring in industry best experiences, drive hyper-personalization strategies, for CXP Omni Platform. You will be responsible for working with the various stakeholder groups across the VCG organization to deliver a seamless cross-channel experience across channels using Pega. Specifically driving Pega practice, and platform for proposition creation - including managing existing Pega implemented decisioning projects, and delivering multiple use cases for Omni experience and personalization, managing the UI for propositions. The role will be part of the Center of excellence for Omni experience driving Verizon objectives and making customer centric solutions. This will require extensive knowledge and experience of Decisioning solutions, knowledge on the UI applications and technologies and key acumen for business KPIs driving customer experience. This is a strategic role for our pursuit to seamless Omni experience and personalization.

  • Consult, establish and execute the company’s architectural vision and priorities in Customer Experience Omni platform in alignment to the North Star architecture.
  • Defining and driving standards and best practices for Omni journey experience powered through Pega Decisioning.
  • Contextualizing experiences on the channels of engagement through the System of Engagement and Systems of Insights integration.
  • Enforce architecture strategy and standards for key systems and platforms.
  • In this capacity, propose/review/approve the design, development that impacts the Pega implementations for both decisioning and case management.
  • Lead development of customer-centric consistent experience across all touchpoints.
  • Oversee, Review, Design and Propose technical design and solution architecture for Case Management and Decisioning including offer management, Business process management, and catalog platforms.
  • Develop and coach the technology team, identify talent and build the team to support further growth and expansion of the Company.
  • Own solution architecture from definition phase to go-live phase.
  • Define reusable components/frameworks, standards to be used & tools to be used and help bootstrap the engineering team.
  • Drive scalability, reliability and efficiency.
  • Drive Governance, alerts, monitoring and design.
  • Leading emerging technology direction, facilitate key decision points, and convert requirements into working product outcomes and drive integration with various vendor products.
  • Develop tools and techniques to manage the intricacies of Pega DSM strategies

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years or work experience.
  • Six or more years of relevant work experience.
  • Five or more years of Pega experience in Pega Decisioning and Pega Marketing.
  • Five years of experience in architecture at enterprise scale and knowledge of the telecom domain and domain context.
  • Pega CSA, CSSA, CPDC & LSA certification.
  • Experience defining decision architecture, solutions & designs for Pega Decisioning and Pega Marketing.
  • End to end experience defining solutions, designs, and implementations in Customer Marketing, Segmentation, Adaptive Modelling, Campaign Management - Inbound and Outbound.
  • Experience in distributed systems, large scale non-relational data stores, data modeling, database performance, and multi-terabyte data warehouses.
  • Knowledge on various Pega Marketing & Decisioning, PRPC concepts and rule types like strategies, offer flows, activities, when rules, functions, data transforms, decision logic, dataflows, datasets, adaptive models, reporting, agents and ruleset management.

Even better if you have:

  • Eight or more years of experience with enterprise-scale applications with prior experience as Lead Architect.
  • Capability to lead the solution design with Pega capabilities to support new products and services like 5G, Personalization, Systems of Insights driven platforms.
  • Ability to drive capabilities to deliver next generation experiences, awareness of technology trends in Systems of Engagement and CXP and drive optimized solutions.
  • Capability to be a technology leader for the modernization effort through enablement and adoption of DevOps, Cloud first, micro services strategy and API centric ecosystem.
  • Defined solutions that drive rich experience through the use of Pega DSM and BPM building modularity, reusability, and integration with engagement systems.
  • Created a model for employees to embrace emerging technologies and identify opportunities to leverage these technologies.
  • Ability to build a positive, collaborative working environment that instills respect, trust, quality and success as its core goals.
  • Strong Domain Expertise in telecom systems, products and process flows.
  • Relevant work experience managing projects of UI applications, predictive intelligence, and Pega projects.
  • Exposure to a variety to technologies, including object-oriented techniques/principles, database design, application & web servers, not just Pega.