Summary

Field:  Performs complex technical duties. Duties may include but are not limited to working in LD Terminals, customer premise, Local Node, Backbone Regen performing maintenance, site surveys, installation, test & turn-up, fiber locates and preventive maintenance. May be required to perform fiber splicing or cable terminations. Technicians may receive direction or work from multiple organizations in addition to the assignments from the dispatch group and their manager.

Center:  Responsible for the remote installation and maintenance of customer and network telecommunications circuits.  Performs remote testing and provisioning, and coordinates with various internal and external organizations, to provide quality products and services to Verizon Business customers.

Responsibilities

Duties may include, but are not limited to, the following:

Field:

A. Responsible for the installation, monitoring, testing and maintenance of telecommunications and associated electronic equipment and wiring per specifications and operational procedures, both in technical facilities as well as on customer property.

B. Performs testing and diagnostic procedures on equipment according to published equipment standards.

C. Performs fiber locates, monitoring of construction activity, fiber splicing and termination.

D. Assembles, installs, and/or tests transmission equipment channel banks, channel service units (CSU), digital service units (DSU), modems, routers, etc. 

E. Installs routers, bridges, multiplexers, concentrators, etc.

F. Completes periodic maintenance on company transmissions support equipment.

G. Maintains new and existing circuits through troubleshooting and fault isolation techniques; utilizes remote test systems to isolate and resolve customer circuit outages.

H. Coordinates the testing and turn up of service with all involved providers until the customer’s service is up and working.

I. Provides technical support/assistance to apprentice techs either through OJT or remote technical support.

J. May be required to perform additional duties and tasks as required by the Company.


Center

A. Administers the installation and maintenance process in accordance with published guidelines and procedures. 

B. Performs complex testing on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities.  Ability to access network equipment to include both DXC’s, switches, and transport equipment, and utilize remote test systems.

C. Performs routine testing related to OCN (optical circuits) and next generation services, to support both installation and maintenance activities.  Ability to access network equipment to include DXC’s and transport equipment, and utilize remote test systems.

D. Performs complex provisioning functions on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities.  Ability to access network equipment to include DXC’s, switches, and transport equipment and utilize remote test systems.

E. Performs routine provisioning related to OCN and next generation services, to support both installation and maintenance activities.  Ability to access network equipment to include DXC’s and transport equipment, and utilize remote test systems.

F. Updates and statuses source systems to provide accurate progress and timelines related to installation and maintenance activities.

G. Collaborates with field operations personnel to complete physical work that is needed in support of installation and maintenance activities.

H. Exercises independent judgment and manages the escalation process as required, in support of installation and maintenance activities.

I. May be required to perform additional duties and tasks as required by the Company.

Qualifications

A. Tests – Results obtained in interviews and tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

B. (Field) Medical evaluation may be required. May require Department of Transportation Physical and Drug Screen.

C. (Field) Ability to perceive differences in wire and cable colors and distinguish audio tones.

D. (Field) Valid state driver’s license and satisfactory driving record is required. 

E. (Field)  Security background investigation may be required.

F. Requires a comprehensive knowledge of telecommunications equipment, processes and systems as well as department policies and procedures.

G. Must have good written and verbal communication skills.

H. Must present a cordial and professional image of our company when working with customers.

I. Must be a self-starter, keep detailed notes, and must be willing to learn on their own.

J. Ability to work independently with minimal supervision.  Requires additional instructions and some guidance on new or more complex assignments.  Provides technical direction and guidance to less experienced technicians.

K. Performs complex technical duties and escalate issues as needed.  Follows standard procedures and guidelines.  Uses individual expertise to solve difficult technical and system problems.

L. Associates degree in electronics and 3-6 years of job-related experience, or an equivalent combination of education and experience.

M. Desktop computer skills are essential.

N. Satisfactory performance rating & attendance record in present job.

O. Must be available to work scheduled tours designated by the Collective Bargaining Agreement and/or the needs of the business.  Associates may be required to work evenings, weekends, holidays, and overtime as the needs of the business necessitate.

Test(s) Required

Verizon Job Fit Test B
Technician BUS/GOV SI

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