When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

An enterprise Backup/Recovery Engineer with in-depth knowledge of enterprise backup products and hardware solutions. You should be an expert at troubleshooting backup and recovery issues.
This position will recommend, demonstrate, and implement technologies to help expand, upgrade, and increase efficiencies in the current Enterprise Backup environment.

  • Researching industry trends to determine future Verizon enterprise storage direction.
  • Performing online research and meet with various storage vendors to determine industry trends and new technologies.
  • Analyzing data to identify potential benefits to Verizon related to cost, efficiencies, performance, data center resources, ease of use, and viability.
  • Providing feedback to vendors and determine medium and long-term direction for enterprise storage architectures and software products for Verizon use.
  • Working closely with the customer to resolve complex system level problems on multiple server platforms.
  • Capturing customer interactions in writing including investigation, troubleshooting, and resolution of issues.
  • Managing workload to ensure all customers issues are handled in a timely manner and driven to resolution.
  • Staging suspected issues with lab hardware to facilitate troubleshooting.
  • Documenting known issues, workarounds, and general information to add to the support knowledgebase.
  • Continually learning to stay informed of new product features, related applications, hardware and technologies.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience with Veritas NetBackup as an engineer and/or architect.
  • Experience evaluating and recommending Enterprise solutions.
  • Excellent knowledge of Enterprise Backup storage technologies (tape device, SCSI, SAN, iSCSI, etc).
  • Knowledge of multiple Operating Systems is essential. Solid knowledge of either UNIX or Windows Server, with a secondary knowledge of the other is desired.
  • Knowledge of relevant platforms include Solaris, IBM-AIX, HP-UX, Linux, and Windows.

Even better if you have one or more of the following:

  • A master’s degree.
  • Certifications in enterprise Netbackup and/or cloud solutions.
  • Experience resolving application and database performance issues.
  • Experience writing process automation (installation, configuration, problem diagnosis).
  • Knowledge of server applications (SQLServer, Exchange, SharePoint, Oracle, HANA, VMware).
  • Understanding of networking concepts and technologies.
  • Exposure to server virtualization platforms (VMWare, Hyper-V, OpenStack, CloudStack) and Cloud technologies (AWS, Azure, etc).
  • Experience with Backup appliance hardware, deployment, and configuration.
  • Great written and verbal communication skills, an ability to analyze and resolve complex problems with a positive, friendly, customer service attitude.
  • Experience troubleshooting and resolving complex Enterprise Backup problems.
  • Strong troubleshooting, follow through, interpersonal, verbal and written skills.
  • Able to maintain professionalism while under pressure.
  • Demonstrated ability to work with others in a team setting.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

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