When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The work you’ll be doing will support Chatbot applications that allow our customers to manage their accounts through self-service, enhancing the Bot to assist agents - Agent Assistant. When these applications are working well, they are an important part of the overall customer experience. You’ll code, and develop the APIs and SDKs to integrate all that we do with our internal and external clients. You will collaborate with various internal teams on new technologies to make it easy for our customers to do business with us.

  • Understanding the requirements and change requests.
  • Performing hands-on coding work, introduce new modular, reusable Service/API or enhancing the existing ones as per code quality standards.
  • Unit testing of the deliverables.
  • Maintaining code quality standards.
  • Learn other technologies involved as part of the project development.
  • Understanding of the KPI's of the deliverables.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of experience with Node.js, React.js
  • One or more years of hands on experience in client-side scripting and JavaScript frameworks, including jQuery.
  • Experience in complete software development lifecycle including design, development, application maintenance and good knowledge in troubleshooting production issues in a high availability environment.
  • Knowledge on Java, Spring framework, Spring boot.

Even better if you have:

  • Three or more years of work experience.
  • Three or more years of experience with Node.js, React.js.
  • Capable of performing medium size technical tasks with some level of complexity.
  • Excellent interpersonal, verbal and written communication skills.
  • Knowledge on ChatBot domain experience.
  • Knowledge on Live Chat and Agent domain experience.