MoveTheWorldForwardTogether

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of Verizon Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In Verizon Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

Success Account Manager (SAM) is a full-time role within our Global Customer Success department. The Customer Success team is obsessed with assisting customers to reach their outcomes while driving the best customer experience and assuring revenue retention through long-term relationships with our clients. Key daily activities include active communication with customers while managing their renewal pipeline, identifying and addressing risks, building customer success plans.

  • Develop and maintain strategic business relationships with Micro/SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promote value added conversations throughout the life of the contract with the ultimate goal of customer retention.
  • Proactively manage renewals pipeline identifying and addressing potential risks.
  • Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
  • Effectively manage handoffs for onboarded customers to build their success plans and develop relationships.
  • Forecast, execute and meet key account performance metrics including but not limited to customer retention rate, customer satisfaction, account revenue growth.
  • Recognize potential revenue opportunities and engage the sales team.
  • Support the local team with contractual matters and project work.
  • Actively cooperate with related stakeholders and teams across the globe.

What we’re looking for...

You will need to have:

  • Bachelor’s degree or relevant work experience.
  • Fluency in German and English
  • Knowledge about IOT products and solutions.

Even better if you have:

  • A business degree and/or experience in strategic account management with proven ability to develop relationships with customers.
  • Verbal and written skills of another European language.
  • Previous experience working with SAP, Salesforce and Gainsight.
  • Communication, listening and troubleshooting skills.
  • Well-developed time management and prioritization skills.
  • Structured "can-do" approach to open matters and tasks in demanding environment.
  • Methodical and conscientious documentation skills.
  • Willingness to develop while identifying opportunities over self-reflection.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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